Aetna, a leader in the healthcare industry, is seeking a dedicated Virtual Assistant for our RN Remote Jobs division. This role supports our Registered Nurses by managing administrative tasks, ensuring that our healthcare professionals can focus on patient care. As a Virtual Assistant, you will play a crucial part in streamlining communication, scheduling, and data management, all while working remotely. This is a unique opportunity to contribute to a healthcare company committed to improving patient outcomes and delivering high-quality services.

Key Responsibilities

• Administrative Support: Assist RNs by handling administrative duties such as scheduling appointments, managing emails, and organizing patient records.
• Data Management: Ensure that patient information is accurately entered and maintained in our electronic health records (EHR) system.
• Communication: Serve as a liaison between patients, RNs, and other healthcare providers, facilitating smooth and effective communication.
• Scheduling: Coordinate patient appointments and follow-ups, ensuring that all parties are informed and schedules are efficiently managed.
• Document Preparation: Prepare, proofread, and distribute documents such as patient summaries, care plans, and educational materials.
• Task Prioritization: Manage and prioritize multiple tasks and projects to support the efficiency of our RN team.

Required Skills and Qualifications

• Education: High school diploma or equivalent required; a background in healthcare administration is preferred.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with EHR systems.
• Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with healthcare professionals and patients.
• Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Attention to Detail: High level of accuracy in data entry and document preparation.
• Customer Service: A patient-focused mindset with a commitment to providing outstanding customer service.

Experience

• Healthcare Experience: Previous experience in a healthcare setting is preferred, especially in roles involving administrative support or patient interaction.
• Remote Work: Experience working remotely or in a virtual environment is beneficial.
• Administrative Roles: A minimum of 2 years of experience in an administrative or assistant role, ideally within a healthcare context.

Working Hours

• Remote Flexibility: This is a full-time remote position, offering flexibility in working hours. However, you must be available during core business hours to ensure smooth operations.
• Core Hours: Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time), with occasional requirements for overtime based on business needs.

Knowledge, Skills, and Abilities

• Healthcare Knowledge: Understanding of healthcare terminology and processes, particularly related to patient care and medical records.
• Technical Proficiency: Ability to quickly learn and adapt to new software and technologies used in healthcare administration.
• Problem-Solving: Strong problem-solving skills with the ability to work independently and make decisions that benefit the team and patients.
• Time Management: Effective time management skills, ensuring that all tasks are completed efficiently and within deadlines.
• Team Collaboration: Ability to work collaboratively with RNs and other healthcare professionals in a virtual environment.

Benefits

• Health Benefits: Comprehensive health, dental, and vision insurance plans.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off: Generous PTO policy, including vacation days, sick leave, and holidays.
• Professional Development: Opportunities for ongoing training and development, including access to healthcare industry certifications.
• Work-Life Balance: Flexible work schedule to promote a healthy work-life balance, with support for remote work arrangements.

Why Join Aetna

Joining Aetna means becoming part of a company that is committed to improving the health and well-being of millions of people. You will work in a supportive and innovative environment that values your contributions and encourages professional growth. Aetna is dedicated to diversity, inclusion, and creating a workplace where every employee can thrive.

How to Apply

Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role. Applications can be submitted through the Aetna careers portal or via email to our HR department.