As a Virtual Account Manager at American Express, you will play a pivotal role in fostering strong relationships with our clients, ensuring they maximize the value of our products and services. This position is fully remote, allowing you the flexibility to manage accounts and collaborate with teams from anywhere. You will be responsible for delivering exceptional customer service, identifying client needs, and providing tailored solutions that enhance their experience with American Express. Your insights will drive retention and satisfaction, enabling clients to achieve their financial goals effectively. With a focus on proactive communication and strategic account management, you will engage with clients through various channels, including phone, email, and virtual meetings. This is an excellent opportunity for individuals who thrive in a dynamic environment and are passionate about delivering outstanding service while leveraging the latest technology to support their clients.

Key Responsibilities

• Build and maintain strong relationships with a portfolio of clients to ensure their needs are met and expectations exceeded.
• Conduct regular check-ins and performance reviews with clients to discuss account performance and recommend improvements.
• Analyze client data to identify trends, opportunities, and areas for growth.
• Collaborate with cross-functional teams to provide clients with the best possible service and solutions.
• Assist clients in navigating our digital tools and resources, ensuring they leverage all available functionalities.
• Handle client inquiries and resolve issues promptly to maintain high levels of customer satisfaction.
• Monitor account activity and provide reports to clients, highlighting performance metrics and actionable insights.
• Identify upselling and cross-selling opportunities to drive additional revenue.

Required Skills and Qualifications

• Bachelor degree in Business, Finance, or a related field.
• Proven experience in account management, customer service, or a related role.
• Strong analytical and problem-solving skills with the ability to interpret data and make informed recommendations.
• Excellent communication and interpersonal skills, with a focus on building lasting relationships.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM software.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Experience

• Minimum of 3 years of experience in account management or a similar client-facing role, preferably within the financial services or technology sector.
• Demonstrated success in achieving sales targets and driving customer satisfaction.

Working Hours

• Full-time position with flexible working hours. Must be available to accommodate client schedules, which may include occasional evening or weekend hours.

Knowledge, Skills, and Abilities

• In-depth knowledge of American Express products and services.
• Familiarity with the financial services industry and market trends.
• Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.
• Proficiency in using digital communication tools and virtual meeting platforms.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match and employee stock purchase options.
• Generous paid time off (PTO) policy, including vacation, sick leave, and holidays.
• Opportunities for professional development and career advancement.
• Employee discounts and perks through various vendors and partners.

Why Join

At American Express, we believe in fostering a diverse and inclusive work environment that promotes growth and innovation. By joining our team, you will be part of a company that values collaboration, integrity, and customer-centricity. We are committed to your professional development and provide ample opportunities for learning and advancement. You will work with a talented group of individuals who are passionate about delivering exceptional service and making a difference in the lives of our clients.

How to Apply

To apply for the Virtual Account Manager position, please visit our careers page on the American Express website and submit your resume along with a cover letter detailing your relevant experience and why you would be a great fit for this role. We look forward to hearing from you!