Progressive Technology is seeking a dedicated and enthusiastic Remote Night Shift Customer Service Representative to join our dynamic team. As a key player in our customer support division, you will handle a variety of customer inquiries and concerns, ensuring exceptional service and satisfaction. This role is ideal for individuals who are comfortable working overnight shifts and have a passion for delivering high-quality support in a remote setting.

Key Responsibilities

• Customer Support: Provide prompt, accurate, and professional responses to customer inquiries via phone, email, or chat.
• Issue Resolution: Identify and troubleshoot customer issues, providing effective solutions and follow-up as needed.
• Product Knowledge: Develop a deep understanding of our products and services to offer informed support and guidance.
• Documentation: Maintain detailed records of customer interactions and transactions in our CRM system.
• Feedback Collection: Gather and relay customer feedback to relevant departments to drive improvements.
• Team Collaboration: Work closely with other team members and departments to ensure a cohesive approach to customer service.

Required Skills and Qualifications

• Communication: Excellent verbal and written communication skills with a clear and professional demeanor.
• Problem-Solving: Strong analytical and problem-solving abilities to handle various customer issues effectively.
• Technical Proficiency: Familiarity with CRM software and other customer service tools; proficient in Microsoft Office Suite.
• Time Management: Ability to manage time effectively, prioritize tasks, and handle multiple inquiries simultaneously.
• Adaptability: Flexible and adaptable to changes in processes and technology.
• Remote Work: Comfortable and effective in a remote work environment with a stable internet connection.

Experience

• Customer Service Experience: Minimum of 1-2 years of experience in a customer service role, preferably in a remote or night shift capacity.
• Technical Support: Previous experience in a technical support role is a plus but not required.

Working Hours

• Shift Timing: This position requires working night shifts, from 10:00 PM to 6:00 AM (local time), Monday through Friday.
• Flexibility: Must be willing to work weekends or holidays if necessary.

Knowledge, Skills, and Abilities

• Customer Focus: A genuine commitment to providing exceptional customer service.
• Attention to Detail: High level of accuracy in data entry and communication.
• Empathy: Ability to understand and address customer concerns with empathy and professionalism.
• Resilience: Capable of maintaining a positive attitude and composure in high-pressure situations.

Benefits

• Competitive Salary: Attractive compensation package commensurate with experience.
• Health Benefits: Comprehensive health, dental, and vision insurance.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Generous vacation and sick leave.
• Professional Development: Opportunities for career growth and skill enhancement.
• Remote Work Stipend: Financial support for home office setup.

Why Join

• Innovative Company: Be part of a forward-thinking company that values technology and innovation.
• Supportive Environment: Work in a collaborative and supportive team environment.
• Career Growth: Opportunities for professional development and advancement.
• Work-Life Balance: Enjoy the flexibility of remote work with a focus on achieving a healthy work-life balance.

How to Apply

Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to us with the subject line Remote Night Shift Customer Service Representative Application. Applications will be reviewed on a rolling basis until the position is filled.