Progressive Technology is seeking a dedicated and proactive Customer Service Representative to join our team remotely from anywhere in Canada. As a key member of our customer support team, you will provide exceptional service to our clients, ensuring their needs are met with efficiency and professionalism. This role is perfect for individuals who are passionate about helping others and are looking for a flexible work-from-home opportunity.

Key Responsibilities

• Customer Support: Handle inbound and outbound customer inquiries via phone, email, and chat, providing timely and accurate information.
• Issue Resolution: Resolve customer complaints and concerns by identifying problems, offering solutions, and following up to ensure resolution.
• Product Knowledge: Develop and maintain a thorough understanding of our products and services to effectively assist customers.
• Documentation: Accurately document customer interactions, transactions, comments, and complaints using our CRM system.
• Team Collaboration: Work closely with other team members and departments to improve customer satisfaction and streamline processes.
• Feedback Collection: Gather customer feedback and relay insights to management to help enhance product offerings and customer experience.

Required Skills and Qualifications

• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
• Technical Proficiency: Familiarity with basic computer applications and CRM systems; comfort with learning new software and tools.
• Problem-Solving: Strong analytical skills with the ability to troubleshoot issues and provide effective solutions.
• Empathy: Ability to empathize with customers and provide support in a patient and understanding manner.
• Organizational Skills: Capable of managing multiple tasks and prioritizing effectively in a remote work environment.
• Adaptability: Flexible and open to feedback, with a willingness to adjust to evolving company needs and processes.

Experience

• Previous Experience: No prior experience required. We provide comprehensive training to equip you with the skills needed for the role.
• Education: High school diploma or equivalent. Post-secondary education is a plus but not mandatory.

Working Hours

• Flexibility: This position offers flexible working hours. Employees are required to work a minimum of 20 hours per week, with shifts available throughout the day and evening to accommodate different time zones.

Knowledge, Skills, and Abilities

• Customer-Centric Approach: Demonstrated ability to prioritize customer needs and deliver high-quality service.
• Attention to Detail: Meticulous attention to detail in managing customer information and interactions.
• Time Management: Effective time management skills to handle varying workloads and meet deadlines.

Benefits

• Work-Life Balance: Enjoy the flexibility of working from home with a schedule that fits your lifestyle.
• Competitive Salary: Receive a competitive hourly wage with opportunities for performance-based bonuses.
• Career Development: Access to ongoing training and career advancement opportunities within the company.
• Health and Wellness: Comprehensive health benefits package, including medical, dental, and vision coverage.
• Employee Discounts: Discounts on Progressive Technology products and services.

Why Join

At Progressive Technology, we are committed to fostering a supportive and inclusive work environment where every team member can thrive. By joining us, you will be part of a forward-thinking company that values innovation, teamwork, and personal growth. Our remote work model allows you to maintain a healthy work-life balance while contributing to our mission of delivering exceptional technology solutions.

How to Apply

Interested candidates should submit their resume and a cover letter outlining their interest in the position and relevant skills to us.