Job Summary: Join our team as a Customer Service Representative for our evening part-time shift. You will be responsible for providing exceptional customer service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

1. Answering customer inquiries via phone, email, and live chat.
2. Resolving customer complaints and issues in a professional manner.
3. Providing information about products and services.
4. Processing orders, forms, applications, and requests.
5. Maintaining customer databases.
6. Following up on customer interactions.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Ability to multitask and prioritize.
• Proficiency in computer skills, including MS Office.
• Previous customer service experience preferred.

Experience: Previous experience in customer service or a related field is preferred.

Working Hours: Evening shifts, part-time.

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices.
• Ability to handle stressful situations calmly and professionally.
• Attention to detail and accuracy.
• Adaptability and willingness to learn new processes.

Benefits:

• Competitive hourly wage.
• Opportunity for growth and advancement.
• Training provided.
• Employee discounts on products/services.

Why Join Our Team? Join a dynamic team where your contributions are valued. We offer a supportive work environment and opportunities for career development.

How to Apply: Please submit your resume and cover letter to us with the subject line Evening Part-Time CSR Application.

Interview Points:

• Be prepared to discuss your customer service experience.
• Highlight any relevant skills such as problem-solving or conflict resolution.
• Ask questions about the company culture and job expectations.