American Airlines is a globally renowned airline, committed to providing exceptional service and connectivity to passengers worldwide. With a rich history spanning decades, American Airlines prides itself on its dedication to safety, reliability, and customer satisfaction.

Job Title: Part-Time Remote Customer Service Representative

Job Summary:

As a Part-Time Remote Customer Service Representative at American Airlines, you will be an integral part of our commitment to delivering unparalleled customer experiences. You will handle inquiries, provide assistance, and resolve issues for passengers, ensuring smooth and pleasant travel experiences.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and online chat.
• Assist customers with booking reservations, managing existing bookings, and resolving any issues related to their travel.
• Provide accurate information regarding flight schedules, fares, policies, and procedures.
• Address customer concerns with empathy and efficiency, striving to exceed their expectations.
• Collaborate effectively with team members and other departments to ensure seamless operations and customer satisfaction.

Required Skills and Qualifications:

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with a customer-centric approach.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in computer navigation and use of relevant software applications.
• Adaptability and willingness to learn new processes and technologies.
• Previous customer service experience preferred, but not required.

Experience:

• Previous experience in a customer-facing role is advantageous.
• Familiarity with airline operations and reservation systems is a plus.

Working Hours:

• This is a part-time position, offering flexible hours to accommodate varied schedules.
• Availability during evenings, weekends, and holidays may be required based on business needs.

Knowledge, Skills, and Abilities:

• Knowledge of airline industry practices and terminology is beneficial.
• Ability to remain calm and composed under pressure.
• Strong problem-solving skills and attention to detail.
• Fluency in multiple languages is advantageous but not mandatory.

Benefits:

• Competitive compensation package.
• Opportunities for career advancement and professional development.
• Travel privileges for employees and their eligible dependents.
• Comprehensive training and ongoing support.
• Access to employee assistance programs and wellness initiatives.

Why Join American Airlines?

Joining American Airlines means becoming part of a dynamic team dedicated to excellence in aviation. With a proud legacy and a commitment to innovation, we offer rewarding opportunities for personal and professional growth. As a Part-Time Remote Customer Service Representative, you will have the chance to make a difference in the lives of travelers while enjoying the flexibility of remote work.

How to Apply:

To apply for the position of Part-Time Remote Customer Service Representative at American Airlines, please visit our careers page at American Airlines Careers and submit your application online. We look forward to welcoming talented individuals who share our passion for delivering exceptional customer service.