Welcome to American Express, a global leader in financial services. For over 170 years, American Express has been synonymous with prestige, innovation, and exceptional customer service. Our commitment to providing unparalleled experiences for our customers extends to our remote workforce, where we are currently seeking passionate individuals to join our Virtual Customer Care team.

Job Title: Customer Care Specialist (Remote)

Job Summary:

As a Customer Care Specialist at American Express, you will play a pivotal role in delivering world-class service to our valued customers. This remote position offers a unique opportunity to contribute to our legacy of excellence from the comfort of your own home.

Key Responsibilities:

• Engage with customers via various channels to address inquiries, resolve issues, and provide information on our products and services.
• Demonstrate empathy and understanding while actively listening to customer needs.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Uphold and promote American Express values and service standards.

Required Skills and Qualifications:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to thrive in a fast-paced and dynamic remote work environment.
• Previous customer service experience preferred but not mandatory.
• Familiarity with financial services and products is a plus.

Experience:

• Previous customer service experience is an asset.
• Remote work experience is advantageous.

Knowledge, Skills, and Abilities:

• Proficient in using virtual communication tools.
• Adaptability and flexibility in handling diverse customer interactions.
• Time management skills to prioritize and meet customer needs efficiently.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Professional development opportunities and continuous learning resources.
• Employee assistance program for holistic well-being support.

Why Join American Express:

• Be part of a globally recognized brand with a rich history of excellence.
• Contribute to shaping the future of customer service in a dynamic remote work environment.
• Join a diverse and inclusive team dedicated to fostering innovation and collaboration.

How to Apply:

If you are ready to embark on a rewarding career journey with American Express, please visit our careers page at American Express Careers to apply for the Customer Care Specialist position.

American Express is an equal opportunity employer committed to diversity and inclusion. We encourage all qualified individuals to apply.