Southwest Airlines, renowned for its commitment to customer satisfaction and employee happiness, is seeking passionate, service-oriented individuals to join our team as Entry-Level Remote Customer Service Representatives. In this role, you will be the first point of contact for Southwest Airlines customers, ensuring their travel experiences are smooth and stress-free. You will provide support, answer inquiries, and resolve issues while embodying the Southwest spirit of friendliness, reliability, and care—all from the comfort of your home.

If you are looking for an opportunity to start your career with a company consistently ranked among the best places to work, we would love to hear from you!

Key Responsibilities

• Customer Assistance: Respond to customer inquiries via phone, email, and chat regarding flight bookings, cancellations, refunds, and other travel-related needs.

• Problem Resolution: Address and resolve customer issues with professionalism and efficiency while maintaining a focus on customer satisfaction.

• Information Sharing: Provide accurate and up-to-date information on Southwest Airlines policies, flight schedules, fare options, and promotions.

• Team Collaboration: Coordinate with internal teams, including Reservations and Baggage Services, to resolve complex customer needs.

• Southwest Values: Uphold Southwest Airlines core values of warmth, respect, and integrity in every customer interaction.

Qualifications

Required Skills and Qualifications:

• High school diploma or GED equivalent.

• Strong verbal and written communication skills.

• Ability to multitask in a fast-paced, high-volume customer service environment.

• Basic computer skills, including proficiency in Microsoft Office and web-based tools.

• A reliable high-speed internet connection and a quiet, dedicated workspace.

• U.S. residency and eligibility to work in the United States.

Preferred Skills and Qualifications:

• Previous experience in customer service or call center roles (hospitality or travel industry experience is a plus).

• Bilingual skills (English and Spanish preferred).

• Familiarity with airline reservation systems or travel booking platforms.

Compensation

• Competitive Pay: Starting at $20/hour, with opportunities for performance-based increases.

• Bonuses: Eligible for quarterly performance incentives.

Perks and Benefits

• Health and Wellness: Comprehensive medical, dental, and vision insurance plans.

• Retirement Savings: 401(k) plan with company match.

• Travel Privileges: Enjoy free flights for you and eligible dependents, plus discounts on partner airlines.

• Paid Time Off: Generous PTO policy and paid holidays.

• Career Growth: Access to professional development programs and opportunities for advancement.

• Supportive Culture: Be part of a team that values diversity, inclusivity, and work-life balance.

Why Work at Southwest Airlines?

At Southwest Airlines, we pride ourselves on putting People first. As a Customer Service Representative, you will join a company that prioritizes employee well-being and development. Our culture is built on kindness, camaraderie, and a shared mission to connect people to what is important in their lives. Join a team that values your individuality, celebrates your successes, and supports your aspirations.

How to Apply

Ready to embark on your journey with Southwest Airlines? Submit your application by  through our careers page.

Applications are reviewed on a rolling basis, so apply early to secure your chance to be part of our incredible team!