American Express, a global leader in financial services, is renowned for its commitment to excellence and innovation. With a legacy of providing unparalleled services, we are seeking a dynamic Virtual Assistant to join our team.

Responsibilities:

As an American Express Virtual Assistant, you will play a crucial role in supporting our team with various administrative tasks. Your responsibilities will include:

• Administrative Support: Handle tasks such as scheduling, data entry, and email management to ensure smooth day-to-day operations.
• Research and Analysis: Conduct in-depth research and analysis on various topics to contribute valuable insights to the team.
• Document Preparation: Assist in the preparation of reports, presentations, and other documents to facilitate effective communication.
• Team Collaboration: Actively participate in team meetings, contributing to discussions and brainstorming sessions.
• Client Interaction: Handle phone calls and respond to inquiries from clients and partners, maintaining a high standard of professionalism.
• Record Maintenance: Keep accurate and up-to-date records and files for easy access and reference.

Additional Responsibilities for Airbnb Support:

For candidates interested in taking on additional responsibilities related to Airbnb support, the following tasks will apply:

• Guest Communication: Communicate with guests and hosts via the Airbnb messaging platform and phone to address inquiries, concerns, and special requests.
• Calendar Management: Manage booking calendars, including scheduling and coordinating check-ins, check-outs, cleaning services, and repairs/maintenance.
• Listing Management: Ensure accurate and up-to-date listing information, including pricing, availability, and property details.
• Financial Transactions: Handle payments, refunds, and cancellations according to Airbnb policies and guidelines.
• Guest Satisfaction: Monitor and respond to reviews and ratings, taking proactive steps to improve guest satisfaction and property performance.
• Issue Resolution: Identify and resolve issues related to guest experience, property management, and Airbnb platform usage.
• Policy Adherence: Stay up-to-date with Airbnb policies, regulations, and best practices, implementing changes as needed.

Requirements:

To thrive in this role, you will need:

• Bachelor degree in any field.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong attention to detail and ability to multitask effectively.
• Capability to work independently as well as collaboratively within a team.
• Prior experience as a virtual assistant or in a similar role is a plus.