Starbucks, a globally renowned coffeehouse chain, is seeking a dedicated and customer-focused individual to join our team as a Remote Customer Support Assistant. With a rich history and a commitment to providing exceptional coffee experiences, Starbucks is not just a company; it is a culture.

Company Name: Starbucks
Job Title: Remote Customer Support Assistant (Full Time)

Job Overview:

As a Remote Customer Support Assistant at Starbucks, you will play a crucial role in maintaining our commitment to excellence in customer service. Working full-time in a remote capacity, you will be at the forefront of ensuring that every customer interaction is delightful, efficient, and aligns with Starbucks core values.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via various communication channels.
• Provide information about Starbucks products, services, and policies to customers.
• Address and resolve customer issues and complaints with empathy and efficiency.
• Collaborate with internal teams to ensure timely resolution of complex problems.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.

Required Skills:

• Customer Service Excellence: Proven track record of delivering exceptional customer service with a focus on customer satisfaction and retention.
• Communication Skills: Clear and effective communication, both written and verbal, to engage with customers and team members.
• Problem-Solving: Ability to analyze and resolve customer issues promptly and professionally.
• Tech-Savvy: Proficient in using various communication tools and remote support platforms.
• Adaptability: Flexibility to adapt to changing customer needs and work in a remote environment.

Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service is preferred.
• Ability to work full-time in a remote setting with a reliable internet connection.

How to Apply:

If you are passionate about delivering outstanding customer experiences and are excited about the opportunity to contribute to the Starbucks legacy, we invite you to apply for the Remote Customer Support Assistant position on our careers page. Join us in shaping the future of coffee culture!

Starbucks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.