Job Summary

Amazon is seeking a highly motivated IT Support Technician to join our Global Operations & Support team. This role is critical to ensuring the smooth operation of our IT infrastructure, providing technical assistance to employees across multiple regions, and supporting the companys global technology initiatives. The ideal candidate is proactive, detail-oriented, and has a strong passion for solving technical challenges in a fast-paced, dynamic environment.

As part of Amazons IT team, you will be responsible for diagnosing hardware and software issues, supporting end-users, and maintaining IT systems that enable business continuity across our global operations.

Key Responsibilities

• Provide first- and second-level technical support to employees globally, including troubleshooting hardware, software, and network issues.

• Install, configure, and maintain IT equipment, including laptops, desktops, printers, and mobile devices.

• Respond to IT incidents, service requests, and system outages in a timely and efficient manner.

• Collaborate with global IT teams to implement technology solutions and standard operating procedures.

• Document technical issues, solutions, and operational procedures in internal knowledge bases.

• Assist in IT asset management, including inventory tracking, provisioning, and decommissioning of equipment.

• Support software deployment, updates, and patch management.

• Participate in continuous improvement initiatives to optimize IT support processes and enhance user experience.

• Maintain compliance with company policies, security protocols, and IT best practices.

Required Skills and Qualifications

• Strong troubleshooting skills in hardware, software, and networking environments.

• Experience with Windows, macOS, and mobile device platforms.

• Knowledge of IT service management tools (e.g., ServiceNow, Jira) and remote support software.

• Excellent communication and interpersonal skills to support users at all levels.

• Ability to prioritize tasks, manage multiple incidents, and work under pressure.

• Strong problem-solving aptitude with a proactive approach to technical challenges.

Experience

• Minimum 2–4 years of experience in IT support, preferably in a global or large-scale operational environment.

• Experience supporting enterprise IT environments, including cloud-based tools and collaboration platforms.

• Prior exposure to multi-site or cross-cultural support environments is advantageous.

Working Hours

• Full-time position.

• May require flexibility to support global operations across different time zones.

• On-call or rotational support shifts may be required during peak business periods or emergencies.

Knowledge, Skills, and Abilities

• Solid understanding of IT infrastructure, networking, and cybersecurity principles.

• Strong analytical skills with attention to detail.

• Ability to communicate technical concepts to non-technical audiences clearly.

• Team-oriented mindset with a commitment to delivering excellent service.

• Capacity to learn and adapt quickly to new technologies and tools.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Paid time off and parental leave.

• Professional development and training programs.

• Employee stock options and Amazon discount programs.

• Opportunities for career growth and global mobility.

Why Join Amazon

Joining Amazon means being part of a company that constantly innovates and challenges the status quo. You will work in a highly collaborative and inclusive environment, where your contributions directly impact millions of customers worldwide. Amazon encourages continuous learning, growth, and technical excellence while offering a culture of recognition and achievement.

How to Apply

Interested candidates can apply through the Amazon Careers portal: https://www.amazon.jobs
Please submit your resume, along with a cover letter highlig