Job Summary

Hulu is seeking a proactive and tech-savvy Virtual Technical Support Executive to join our dedicated customer care team. In this remote role, you will serve as a front-line contact for customers experiencing streaming or device-related issues. You will use your technical acumen, communication skills, and customer-first mindset to troubleshoot, resolve problems, and provide a smooth viewing experience for millions of Hulu users across the U.S. This position is ideal for professionals who thrive in a fast-paced environment and are passionate about delivering exceptional digital support.

Key Responsibilities

• Respond to customer inquiries via chat, email, or voice, focusing on technical troubleshooting related to Hulus streaming services.

• Diagnose and resolve issues across multiple devices including Smart TVs, gaming consoles, mobile devices, and streaming sticks.

• Walk users through technical steps to resolve buffering, login issues, app crashes, playback errors, and device compatibility problems.

• Escalate unresolved problems to advanced technical teams while ensuring timely updates to customers.

• Maintain accurate logs and notes in customer support platforms for every interaction.

• Educate users about Hulu features, account settings, and optimize streaming performance.

• Stay up to date with Hulus platform updates, new features, and system changes to provide informed support.

Required Skills and Qualifications

• High school diploma or equivalent; additional technical certification or relevant training preferred.

• Excellent verbal and written communication skills in English.

• Strong problem-solving skills with a customer-first attitude.

• Comfortable using remote diagnostic tools, support software, and streaming platforms.

• Ability to type quickly and accurately while engaging in real-time chat or email communication.

• Familiarity with internet connectivity, routers, DNS settings, and device operating systems (iOS, Android, Windows, macOS, Roku, Fire TV, etc.).

Experience

• 1–2 years of experience in a customer support or technical support role, preferably in a remote environment.

• Previous experience with a streaming service, telecom provider, or consumer electronics company is an added advantage.

• Freshers with a strong technical aptitude and eagerness to learn are also welcome to apply.

Working Hours

• Full-time or Part-time positions available.

• Flexible scheduling options, including evening, weekend, and night shifts.

• Must be able to commit to a consistent schedule for at least 20–40 hours per week.

Knowledge, Skills, and Abilities

• Deep understanding of streaming technologies and digital troubleshooting.

• Ability to remain calm under pressure and maintain professionalism with frustrated customers.

• Tech-savvy mindset with a passion for solving digital issues.

• Strong multitasking abilities — handling multiple chat sessions or tickets simultaneously.

• Capable of working independently while being a strong team player in a virtual environment.

Benefits

• Competitive hourly pay with performance-based incentives.

• Fully remote setup with paid virtual training.

• Internet reimbursement and equipment support.

• Health, dental, and vision insurance (for eligible employees).

• Paid time off and Hulu subscription discounts.

• Career advancement opportunities within Hulu and The Walt Disney Company.

Why Join Hulu?

At Hulu, you are not just part of a tech company — you are part of a storytelling revolution. As a Virtual Technical Support Executive, you will play a crucial role in ensuring our viewers enjoy a seamless entertainment experience. We believe in growth, innovation, and putting people first — both our customers and our team members. Come be part of a company that values creativity, flexibility, and forward-thinking technology.

How to Apply

Interested candidates should submit their resume and a brief cover letter highlighting their technical and customer service experience through our official careers portal.

Shortlisted candidates will be contacted for an online assessment and virtual interview.