Job Summary

Amazon is looking for a highly motivated, detail-oriented, and customer-focused Account Specialist to join our remote team in Brazil. This role plays a crucial part in supporting sellers and partners on Amazons marketplace, providing best-in-class account management, and helping drive business growth across Amazons platform. You will act as the primary point of contact for third-party sellers and contribute to their success by improving operations, solving problems, and optimizing their performance.

Key Responsibilities

• Serve as the main contact for assigned seller accounts, ensuring exceptional seller satisfaction and service.

• Provide strategic consultation to sellers regarding Amazons policies, best practices, and growth opportunities.

• Monitor and analyze key performance metrics to identify areas of improvement and growth.

• Proactively resolve issues related to seller performance, product listings, inventory, payments, and customer feedback.

• Collaborate with internal teams including customer service, compliance, marketing, and tech support to ensure smooth seller operations.

• Stay up-to-date on Amazon policies, systems, and tools to provide accurate information and training to sellers.

• Document and track all communication and resolutions within Amazons internal systems.

• Support onboarding and training for new sellers as needed.

Required Skills and Qualifications

• Fluency in Portuguese and English (spoken and written) is mandatory.

• Bachelors degree in Business Administration, Marketing, E-Commerce, or a related field.

• Strong verbal and written communication skills with a customer-first attitude.

• Proven ability to manage multiple priorities and deadlines in a fast-paced environment.

• Solid analytical and problem-solving skills with attention to detail.

• Strong interpersonal skills and the ability to work independently and as part of a remote team.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook), and CRM systems.

Experience

• Minimum of 2 years experience in account management, customer service, e-commerce, or a related field.

• Experience working with Amazon Seller Central or e-commerce platforms is a plus.

• Familiarity with online marketplace dynamics and performance metrics is highly desirable.

Working Hours

• Monday to Friday, 9:00 AM – 6:00 PM (Brasília Time), with flexibility to support sellers in different time zones when needed.

• Occasional weekend or evening support may be required depending on business needs.

Knowledge, Skills, and Abilities

• In-depth understanding of e-commerce principles and digital marketplaces.

• Knowledge of Brazilian e-commerce regulations and customer expectations.

• Ability to adapt quickly to change and continuously improve processes.

• Capable of balancing business goals with seller satisfaction.

• Self-motivated with a proactive approach to issue resolution and process improvement.

Benefits

• Competitive salary and performance-based bonuses.

• Remote work with flexible schedule and autonomy.

• Health and dental insurance coverage.

• Monthly internet stipend and home office support.

• Generous vacation policy and paid time off.

• Employee discount on Amazon products.

• Continuous training and professional development opportunities.

Why Join Amazon?

Amazon is a global leader in e-commerce and cloud technology, known for its customer obsession, innovation, and operational excellence. By joining Amazon, you will become part of a diverse and inclusive environment that fosters creativity, personal growth, and career advancement. Working remotely in Brazil, you will have the flexibility to thrive in your role while making a direct impact on sellers success and contributing to Amazons mission of being Earths most customer-centric company.

How to Apply

Interested candidates should submit their application through the Amazon Careers Portal by searching for Amazon Account Specialist - Remote (Brazil).
Please ensure your resume is up to date and highlights relevant skills and experience.
Selected applicants will be contacted for an initial screening followed by interviews.