Job Summary

Are you passionate about helping others and providing world-class customer service? Join Amazons dynamic team as a Customer Support Associate and become part of a global brand that puts customer obsession at the heart of everything we do. In this role, you will be the first point of contact for our customers, providing timely, accurate, and professional assistance in a fast-paced virtual environment. This work-from-home position offers a unique opportunity to build a career with one of the most innovative companies in the world—all from the comfort of your home.

Key Responsibilities

• Serve as the voice of Amazon and provide outstanding customer service via phone, chat, and email.

• Resolve product or service problems by clarifying the customers complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.

• Assist customers with a wide range of inquiries, including tracking packages, product returns, account troubleshooting, and more.

• Follow up on customer interactions and ensure prompt and efficient problem-solving.

• Maintain detailed records of customer interactions using Amazons internal systems.

• Escalate unresolved issues to appropriate internal teams, adhering to policies and procedures.

• Meet or exceed productivity and quality metrics to ensure high performance.

Required Skills and Qualifications

• Fluent in Portuguese (verbal and written) and proficient in English.

• Excellent communication and interpersonal skills.

• Strong typing and data entry skills with attention to detail.

• High level of empathy, patience, and professionalism.

• Ability to work independently, manage time effectively, and prioritize tasks.

• Comfortable using online tools and multitasking across systems.

Experience

• Minimum of 6 months to 1 year of customer service experience (contact center, hospitality, retail, or any client-facing role).

• Experience working remotely or in a fast-paced environment is a plus.

Working Hours

• Rotational shifts including weekends and holidays (Amazon operates 24/7).

• Flexibility to work different time zones within Brazil as required.

• Training schedules will be communicated in advance and attendance is mandatory.

Knowledge, Skills, and Abilities

• Familiarity with e-commerce platforms and basic troubleshooting of technical issues.

• Understanding of customer service principles and best practices.

• Proficiency with Microsoft Office Suite and internet-based tools.

• Problem-solving mindset with the ability to remain calm under pressure.

• Willingness to learn and adapt to new technologies and procedures.

Benefits

• Competitive salary package with performance-based incentives.

• Paid training and professional development opportunities.

• Home office equipment support (if applicable).

• Internet allowance (conditions apply).

• Generous employee discounts on Amazon products.

• Comprehensive health, dental, and life insurance plans.

• Wellness programs and mental health support.

• Opportunities for career advancement within Amazon.

Why Join Amazon?

At Amazon, we do not just offer jobs—we offer careers. We are driven by innovation and guided by our Leadership Principles. Working here means being part of a diverse and inclusive culture, where your ideas matter and your work has global impact. As a Customer Support Associate, you will be empowered to delight customers, build trust, and grow professionally in one of the worlds most admired companies.

How to Apply

Ready to start your journey with Amazon?

1. Click on the Apply Now button at the top or bottom of the page.

2. Complete the online application form and upload your updated resume.

3. You may be required to complete an online assessment as part of the selection process.

4. Selected candidates will be contacted for interviews and onboarding steps.