Job Summary

The Elite Job is seeking enthusiastic, customer-focused individuals to join our dynamic team as Remote BPO Customer Support Executives. Based in Chennai but operating remotely, this role is ideal for candidates who are passionate about delivering excellent customer service while working from the comfort of their home. You will be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly, professionally, and with a customer-first attitude.

Key Responsibilities

• Handle inbound and outbound customer calls with professionalism and empathy.

• Resolve product or service-related issues and escalate complex queries when necessary.

• Maintain accurate customer records and document all interactions in CRM systems.

• Follow company policies and procedures to deliver consistent service.

• Collaborate with team members and cross-functional departments to resolve issues efficiently.

• Provide feedback and suggest improvements to enhance the customer experience.

• Meet or exceed performance metrics including call handling time, customer satisfaction, and first-call resolution.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Proficiency in at least one regional language (Tamil, Telugu, or Hindi is a plus).

• Strong problem-solving abilities with a customer-centric approach.

• Basic computer literacy and ability to quickly learn CRM systems and tools.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Quiet and professional home office setup with stable internet connectivity.

Experience

• Minimum of 1 year of experience in a BPO or customer service environment preferred.

• Freshers with exceptional communication skills are also welcome to apply.

Working Hours

• Flexible shifts available, with a focus on rotating or fixed schedules based on business needs.

• Weekends and holiday availability may be required.

Knowledge, Skills, and Abilities

• Strong interpersonal and active listening skills.

• Ability to handle irate customers with patience and professionalism.

• Adaptability to evolving processes, tools, and technologies.

• Familiarity with customer service software and call center equipment is an advantage.

Benefits

• Work-from-home flexibility.

• Competitive salary with performance-based incentives.

• Health and wellness benefits.

• Paid training and onboarding.

• Opportunities for career advancement and internal promotions.

• Supportive and collaborative team culture.

Why Join The Elite Job?

At The Elite Job, we are committed to delivering excellence in remote customer support. Our culture is built on respect, growth, and opportunity. We believe in empowering our employees with the right tools, training, and environment to thrive professionally while maintaining a healthy work-life balance. Join us and become part of a future-ready, remote-first team that values your voice and contribution.

How to Apply

Interested candidates are invited to submit their updated resume along with a brief cover letter outlining their interest in the role.
Apply now by emailing your application to us with the subject line: Application – Remote BPO Customer Support Executive – Chennai.