Job Summary

Disney is seeking a passionate, tech-savvy, and customer-focused Social Media Customer Support Representative to join our dynamic team. This is a remote work-from-home opportunity, ideal for individuals who are enthusiastic about delivering exceptional digital customer experiences. You will be the voice of Disney across our social media platforms, helping to build and maintain our reputation for world-class customer service.

As a Social Media Customer Support Representative, you will engage with our audience, resolve inquiries, and represent the Disney brand with empathy, accuracy, and a touch of magic.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via social media platforms including Facebook, Twitter/X, Instagram, TikTok, and others.

• Address questions, concerns, and feedback related to Disney products, services, parks, streaming services (e.g., Disney+), and more.

• Collaborate with internal departments to resolve customer issues efficiently.

• Monitor public sentiment and escalate potential crisis situations to senior teams.

• Maintain brand tone and voice while adapting to the customers individual communication style.

• Track and report recurring issues and suggest improvements for the customer experience.

• Stay up to date with the latest Disney offerings and initiatives to provide accurate and helpful responses.

• Participate in ongoing training to improve support skills and product knowledge.

Required Skills and Qualifications

• Excellent written communication skills with a keen eye for grammar and tone.

• Strong understanding of social media platforms and their etiquette.

• Ability to multitask and manage time effectively in a fast-paced, remote environment.

• Tech-savvy, with the ability to learn new tools and platforms quickly.

• Problem-solving mindset with a customer-first attitude.

• High level of professionalism, discretion, and confidentiality.

• Reliable internet connection and appropriate home office setup.

Experience

• Minimum of 1-2 years of customer support, social media management, or community engagement experience (preferably in a digital or media-based industry).

• Experience working in a remote or virtual environment is a plus.

• Familiarity with Disneys products, services, and values is highly desirable.

Working Hours

• Flexible shifts including evenings, weekends, and holidays, as customer engagement on social media is active 24/7.

• Full-time and part-time roles available.

Knowledge, Skills, and Abilities

• Strong emotional intelligence and ability to handle sensitive or difficult conversations with empathy.

• Ability to work independently and as part of a virtual team.

• Familiarity with social media monitoring and customer engagement tools (e.g., Sprinklr, Hootsuite, Zendesk, or similar platforms).

• Commitment to excellence and continual learning.

Benefits

• Competitive pay and performance-based bonuses.

• Work-from-home flexibility with equipment provided.

• Health, dental, and vision insurance (for eligible roles).

• Employee discounts on Disney products, streaming services, and park experiences.

• Opportunities for internal growth and career advancement.

• Access to exclusive Disney training and development resources.

• Supportive and inclusive virtual work culture.

Why Join Disney?

At Disney, we create happiness—and that includes creating a workplace where magic is made every day. By joining our Social Media Customer Support team, you will be part of a legendary brand that values creativity, inclusion, innovation, and storytelling. Working from the comfort of your home, you will be a key player in creating memorable customer experiences that reflect the heart and soul of Disney.

How to Apply

Ready to add a little magic to your career?
Click the Apply Now button on our official Disney Careers page and search for Social Media Customer Support – Remote.

Applications should include an updated resume and a short cover letter highlighting your relevant experience and passion for the Disney brand.