Job Summary

Chewy is looking for Remote Customer Service Representatives who are passionate about delivering exceptional customer experiences. As the face (and voice) of Chewy, you will provide personalized support, resolve customer inquiries efficiently, and contribute to building long-term loyalty. If you thrive in a fast-paced, customer-first environment and are looking for a remote opportunity with a growing, pet-loving company—this is the role for you!

Key Responsibilities

• Provide outstanding service and support via phone, chat, and email.

• Resolve customer issues with empathy, accuracy, and efficiency.

• Handle order processing, shipment tracking, product questions, returns, and general inquiries.

• Actively listen to customers to understand their needs and provide tailored solutions.

• Collaborate with internal departments to escalate and resolve complex cases.

• Maintain up-to-date knowledge of Chewys products, services, policies, and systems.

• Meet or exceed individual performance metrics and contribute to overall team goals.

Required Skills and Qualifications

• High school diploma or GED equivalent (required).

• Strong written and verbal communication skills.

• Excellent problem-solving ability and attention to detail.

• Comfort working with multiple computer systems and navigating various platforms.

• Ability to work independently and stay self-motivated in a remote setting.

• A passion for helping others and a love for pets is a big plus!

Experience

• 1+ year of experience in customer service, preferably in a contact center environment.

• Experience with remote work tools such as Zoom, Microsoft Teams, and CRM software (preferred but not required).

• Prior experience in retail, e-commerce, or pet-related industries is an advantage.

Working Hours

• Flexible full-time shifts available including evenings, weekends, and holidays.

• Must be able to work a consistent schedule with reliable internet connectivity.

• Chewy provides set shift structures with paid training.

Knowledge, Skills, and Abilities

• Familiarity with online shopping processes and customer expectations.

• Ability to multitask and manage time effectively in a high-volume setting.

• Empathy, patience, and a genuine desire to help others.

• Strong sense of accountability and ownership in resolving issues.

• Adaptability to a changing and growing work environment.

Benefits

• Competitive hourly pay with performance bonuses.

• Comprehensive health, dental, and vision insurance.

• 401(k) with company match.

• Paid time off and holiday pay.

• Employee discounts on Chewy products.

• Opportunities for growth, promotions, and internal mobility.

• Access to mental health and wellness resources.

• Paid training and equipment provided for remote work.

Why Join Chewy?

At Chewy, we put customers and their pets first—every time. As one of the fastest-growing e-commerce companies in the U.S., we are driven by innovation, compassion, and a deep commitment to excellence. Join a team where your contributions matter, your career can thrive, and your love for pets is celebrated daily.

How to Apply

Ready to join the pack?
Click the Apply Now button on our careers page.
Submit your resume and complete the online application. We can not wait to welcome you!