Job Summary

At Cigna, we are committed to improving the health, well-being, and peace of mind of those we serve. As a Remote Customer Service Representative, you will be the voice of Cigna, assisting members, providers, and clients with inquiries related to health benefits, claims, eligibility, and more. Your role is crucial in delivering an exceptional customer experience, resolving concerns with empathy, accuracy, and efficiency—all from the comfort of your own home.

Key Responsibilities

• Respond to inbound calls, emails, and chats from members and providers with professionalism and empathy.

• Educate customers on their health benefits, claims status, authorizations, and coverage.

• Accurately document all interactions in the system to ensure compliance and consistency.

• De-escalate difficult interactions and resolve complaints with tact and efficiency.

• Collaborate with internal departments to resolve complex customer concerns.

• Meet performance metrics including quality, productivity, and customer satisfaction.

• Stay up-to-date with product knowledge, policy changes, and system enhancements.

Required Skills and Qualifications

• High School Diploma or equivalent (Bachelors degree is a plus).

• Strong verbal and written communication skills.

• High attention to detail with excellent organizational skills.

• Proficient in navigating multiple systems and multitasking in a fast-paced environment.

• Customer-first attitude with the ability to remain calm under pressure.

• Must have a reliable high-speed internet connection and a quiet, dedicated workspace.

Experience

• 1-3 years of experience in customer service, healthcare, or insurance industry preferred.

• Prior experience in a call center or remote work environment is highly desirable.

Working Hours

• Full-time, 40 hours per week.

• Must be flexible to work within Cignas hours of operation, which may include evenings, weekends, and holidays depending on business needs.

• Shift schedules are assigned based on business demand and may be subject to change.

Knowledge, Skills, and Abilities

• Solid understanding of healthcare terminology and insurance processes is an advantage.

• Ability to handle confidential and sensitive information with integrity.

• Demonstrated ability to manage time effectively and work independently.

• Adaptable to changes in systems, processes, and team dynamics.

• Strong interpersonal skills and a genuine desire to help people.

Benefits

• Competitive base salary with performance incentives.

• Comprehensive health, dental, and vision insurance plans.

• Paid time off, holidays, and volunteer time.

• 401(k) plan with company match.

• Tuition reimbursement and continuous learning opportunities.

• Employee wellness programs and discounts.

• Work-from-home flexibility and equipment provided.

Why Join Cigna?

At Cigna, you will be part of a diverse and inclusive team that is passionate about making a difference in peoples lives. We value innovation, collaboration, and the unique contributions of each team member. This is more than just a job—it is a meaningful career in an organization where your work truly matters. Be part of a global health service leader that is reshaping the future of healthcare.

How to Apply

Ready to join a company that puts people first?
Apply now through our official careers portal.
Search for Customer Service Representative – Remote and submit your application.

We encourage early applications as positions may fill quickly. Cigna is an equal opportunity employer.