Job Summary:

Home Depot is seeking passionate, customer-focused individuals to join our team as Entry-Level Remote Customer Service Representatives. This is an exciting opportunity to work from the comfort of your home while helping customers solve problems, answer inquiries, and ensure a seamless shopping experience. Whether you are launching your career or transitioning into a new field, this position offers excellent training, supportive leadership, and room to grow.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner

• Assist customers with product information, order tracking, returns, and troubleshooting

• Accurately document customer interactions and update records in the system

• Escalate complex or unresolved issues to senior team members or department leads

• Follow established communication guidelines and procedures to deliver consistent service

• Provide product recommendations based on customer needs

• Uphold Home Depots values and ensure every interaction reflects our commitment to customer satisfaction

Required Skills and Qualifications:

• Excellent verbal and written communication skills

• Basic computer literacy and ability to navigate multiple systems

• Strong attention to detail and active listening abilities

• Ability to remain calm and empathetic when handling challenging situations

• High school diploma or GED

• Reliable internet connection and a quiet, distraction-free workspace

Experience:

• No prior customer service experience required — we provide comprehensive training

• Previous retail or service industry experience is a plus but not mandatory

• Ideal for recent graduates, career changers, or individuals reentering the workforce

Working Hours:

• Flexible full-time or part-time shifts available

• Weekday, evening, and weekend hours depending on business needs

• Must be available to work a minimum of 20 hours per week

Knowledge, Skills, and Abilities:

• Familiarity with common e-commerce practices

• Problem-solving mindset and ability to work independently

• Willingness to learn and grow within the role

• Collaborative team player with a strong work ethic

• Comfortable working in a fast-paced, remote environment

Benefits:

• Competitive hourly wage with performance-based incentives

• Flexible work schedule

• Remote training and ongoing support

• Employee discounts on Home Depot products

• Opportunities for internal advancement and promotion

• Access to wellness resources and employee assistance programs

• Paid time off and holidays (based on employment status and tenure)

Why Join Home Depot:

Home Depot is more than just a hardware store — we are a team of professionals dedicated to empowering customers and creating a better home improvement experience. We believe in growth, opportunity, and inclusivity. By joining our remote customer service team, you will be part of a company that values its people and provides the tools you need to succeed, all while working from the comfort of your own home.

How to Apply:

If you are ready to start a meaningful remote career with a company that truly cares, we would love to hear from you!
Click the Apply Now button on our careers page, complete the online application, and submit your resume. A member of our recruitment team will reach out with next steps if you meet the qualifications.

Apply today and become a part of the Home Depot family — where your voice matters and your growth begins.