Job Summary:

Delta Airlines is seeking enthusiastic and motivated individuals to join our dynamic customer support team as BPO Telecallers. This is an excellent opportunity for both freshers and experienced candidates who are looking to begin or grow their career in customer service. As a Telecaller, you will be the voice of Delta Airlines, assisting customers with queries, booking requests, and service support, ensuring they experience our world-class service every step of the way.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and courteous manner.

• Assist customers with flight bookings, cancellations, changes, and inquiries.

• Provide information regarding flight schedules, travel policies, and loyalty programs.

• Address and resolve customer complaints efficiently and empathetically.

• Update customer records accurately in the system after each interaction.

• Follow communication scripts and maintain adherence to call center procedures and protocols.

• Work collaboratively with team members and other departments to ensure seamless customer service.

• Meet daily and monthly call handling targets and quality metrics.

Required Skills and Qualifications:

• High school diploma or equivalent required; higher education preferred.

• Excellent verbal communication skills in English (additional languages are a plus).

• Basic computer literacy and ability to use telecalling and CRM software.

• Ability to remain calm and positive under pressure.

• Strong interpersonal skills and customer-focused attitude.

• Willingness to learn and adapt to new systems and processes.

Experience:

• No prior experience required – training will be provided.

• Freshers are welcome to apply.

• Previous experience in a BPO or customer service role is an advantage but not mandatory.

Working Hours:

• Flexible work shifts available:

  • Morning, Afternoon, and Night Shifts.

  • Full-time: 8-hour shifts, 5 days a week.

  • Part-time: 4-hour shifts, customizable schedule.

• Weekend and holiday shifts may be required based on business needs.

Knowledge, Skills, and Abilities:

• Ability to multitask and prioritize workload.

• Good listening skills and attention to detail.

• Quick learner with problem-solving abilities.

• Basic understanding of airline and travel industry processes is a plus.

• A team player with a proactive attitude and a passion for helping others.

Benefits:

• Competitive salary and performance-based incentives.

• Paid training and onboarding.

• Work-from-home options available.

• Travel perks and employee discounts on Delta Airlines flights.

• Health and wellness benefits (for eligible employees).

• Opportunities for career advancement and professional development.

• Supportive work environment with regular team activities and engagement.

Why Join Delta Airlines:

At Delta Airlines, we believe in putting people first — our customers and our employees. Whether you are just starting your career or looking for a new opportunity, you will find a supportive environment where your growth is our priority. We are committed to diversity, inclusion, and creating exceptional experiences in the sky and on the ground. Join a global brand that values integrity, innovation, and world-class service.

How to Apply:

If you are ready to take off with Delta Airlines and be part of a team that values dedication and passion, we encourage you to apply today!

👉 Apply Now by submitting your resume and a brief cover letter to us
🌐 Visit our careers page to apply online.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.