Job Summary:

Flipkart is looking for enthusiastic and customer-focused individuals to join our Customer Support team. This work-from-home opportunity is ideal for freshers who want to start their careers with a leading e-commerce brand. As a Customer Support Executive, you will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless shopping experience for our customers.

Key Responsibilities:

• Respond to customer queries via phone, email, and chat in a professional manner.

• Assist customers with order placement, payment processing, and product inquiries.

• Handle customer complaints and provide appropriate solutions within the required time limits.

• Maintain a detailed record of customer interactions and transactions.

• Work closely with internal teams to resolve issues effectively.

• Ensure customer satisfaction by providing accurate and timely information.

Required Skills and Qualifications:

• Education: Minimum 12th pass; a Bachelors degree is a plus.

• Communication: Excellent verbal and written communication skills in English and Hindi.

• Technical Skills: Basic computer knowledge and familiarity with MS Office, email, and online shopping platforms.

• Problem-Solving: Ability to handle customer concerns with patience and professionalism.

• Adaptability: Quick learner with the ability to work in a fast-paced environment.

Experience:

• Freshers are welcome; prior experience in customer service, BPO, or call center roles is an advantage.

• Experience in handling e-commerce-related queries is a plus.

Working Hours:

• Flexible work shifts, including weekends and holidays, based on business requirements.

• Work-from-home setup with scheduled shifts and proper breaks.

Knowledge, Skills, and Abilities:

• Strong interpersonal skills and customer service orientation.

• Ability to multitask and manage time effectively.

• Self-motivated with a positive attitude and team spirit.

• Familiarity with Flipkarts products, services, and policies (training will be provided).

Benefits:

• Competitive salary with performance-based incentives.

• Work-from-home flexibility.

• Training and career growth opportunities within Flipkart.

• Health and wellness benefits.

• Employee discounts on Flipkart products.

Why Join Flipkart?

• Opportunity to work with one of Indias leading e-commerce companies.

• A supportive and inclusive work culture.

• Career advancement opportunities with learning and development programs.

• Flexible work environment that allows you to work from the comfort of your home.

How to Apply:

Interested candidates can apply by submitting their updated resume through Flipkarts official careers page or via authorized job portals. Shortlisted candidates will be contacted for an online assessment and interview.