Job Summary

Flipkart, Indias leading e-commerce marketplace, is looking for enthusiastic and customer-focused individuals to join our Work From Home Customer Service team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support via phone, email, and chat. Your primary responsibility will be to assist customers with their queries, resolve complaints, and ensure a smooth shopping experience. This role is ideal for individuals who excel in communication, problem-solving, and delivering top-notch customer service.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, and email.

• Address customer inquiries regarding orders, payments, refunds, product availability, and delivery timelines.

• Resolve customer complaints efficiently and ensure customer satisfaction.

• Guide customers on Flipkarts policies, returns, and exchange processes.

• Document customer interactions and escalate complex issues to the relevant department when necessary.

• Maintain professionalism and a positive attitude in all customer interactions.

• Adhere to Flipkarts service quality standards and meet performance targets.

Required Skills and Qualifications

• Education: Minimum 12th Pass (Higher Secondary) or equivalent. A bachelors degree is preferred.

• Communication Skills: Strong verbal and written communication skills in English and Hindi. Additional regional languages are a plus.

• Problem-Solving Ability: Ability to handle customer concerns effectively and provide timely resolutions.

• Tech-Savvy: Comfortable using computers, chat software, and CRM tools.

• Customer-Centric Approach: Passion for providing a great customer experience with empathy and patience.

• Multi-Tasking: Ability to handle multiple customer queries simultaneously.

• Self-Discipline: Ability to work independently in a remote setting.

Experience

• Freshers are welcome to apply!

• 1-3 years of experience in customer service, BPO, or call centers is an added advantage.

• Prior experience in e-commerce customer support is a plus.

Working Hours

• Flexible shifts available (including day, evening, and rotational shifts).

• 6 days working with 1 rotational off per week.

• Candidates must be open to working weekends and public holidays, as per business requirements.

Knowledge, Skills, and Abilities

• Strong knowledge of Flipkarts products, services, and policies (training will be provided).

• Ability to work in a fast-paced environment and handle high call/chat volumes.

• Good listening skills to understand customer concerns effectively.

• Adaptability to new tools, technologies, and process changes.

• Time management skills to ensure efficiency in resolving queries.

Benefits

• Work from Home – Enjoy the flexibility of remote work.

• Competitive Salary – Based on experience and skills.

• Performance-Based Incentives – Earn bonuses for meeting customer service targets.

• Career Growth Opportunities – Potential for internal promotions and skill development programs.

• Employee Discounts – Enjoy exclusive Flipkart employee discounts.

• Paid Leaves – Annual leave, sick leave, and personal leave.

• Health Insurance – Medical benefits for employees and dependents.

Why Join Flipkart?

• Be a part of Indias top e-commerce company with a dynamic work culture.

• Work with a supportive and inclusive team that values employee well-being.

• Opportunity to enhance your customer service and problem-solving skills.

• Work from the comfort of your home with a flexible schedule.

• Gain experience in the fast-growing e-commerce industry with future career growth opportunities.

How to Apply

1. Visit Flipkarts Careers Page.

2. Search for Customer Service – Work From Home Job

3. Submit Your Application Online with your updated resume.

4. Shortlisted candidates will be contacted for an online assessment and virtual interview.

 Apply now and kickstart your career with Flipkarts customer service team!