Job Summary

Flipkart, Indias leading e-commerce platform, is seeking enthusiastic and customer-focused Online Customer Service Associates to join our remote support team. In this role, you will be the first point of contact for our customers, helping to resolve queries, process orders, handle returns, and ensure an excellent shopping experience. If you have strong communication skills, a problem-solving mindset, and a passion for delivering top-notch service, this is a great opportunity to build a rewarding career with one of the biggest names in the e-commerce industry.

Key Responsibilities

• Provide exceptional customer support via chat, email, and phone.

• Assist customers with order placement, tracking, cancellations, and returns.

• Address and resolve customer complaints, ensuring a positive experience.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with internal teams to resolve issues efficiently.

• Stay updated on Flipkarts policies, products, and promotions to assist customers effectively.

• Meet performance metrics, including response time and customer satisfaction.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English and Hindi (other regional languages are a plus).

• Strong problem-solving and critical-thinking abilities.

• Ability to handle multiple customer queries simultaneously.

• Basic technical skills to navigate customer service tools and software.

• Patience, empathy, and a customer-first approach.

Experience

• Preferred: 6 months to 2 years of experience in customer service, call center, or e-commerce support.

• Freshers with excellent communication skills are also welcome to apply.

Working Hours

• Full-time and part-time shifts available.

• 5 or 6-day work week, including weekends and holidays, depending on business requirements.

• Rotational shifts may apply.

Knowledge, Skills, and Abilities

• Familiarity with e-commerce platforms and online shopping trends.

• Strong time management and multitasking skills.

• Ability to work independently and in a remote team environment.

• Adaptability to changing policies and procedures.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home flexibility with necessary equipment provided.

• Paid training and career development opportunities.

• Health and wellness benefits.

• Employee discounts on Flipkart products.

Why Join Flipkart?

• Be part of one of Indias most successful e-commerce companies.

• Grow in a fast-paced and customer-centric work environment.

• Opportunity to develop valuable customer service and communication skills.

• Supportive work culture with opportunities for career advancement.

How to Apply

If you are ready to be part of an exciting and dynamic team, apply now!

• Submit your application online via Flipkarts Careers Page or job portals.

• Ensure your resume highlights your customer service experience and communication skills.

• Shortlisted candidates will be contacted for an online assessment and interview.

Join Flipkart and help create seamless shopping experiences for millions of customers!