Job Summary

Flipkart is seeking highly motivated and customer-focused individuals to join our call center team in a work-from-home capacity. As a Customer Support Representative, you will be the first point of contact for Flipkart customers, providing exceptional assistance, resolving queries, and ensuring a seamless shopping experience. This is an excellent opportunity to work with one of Indias leading e-commerce platforms while enjoying the flexibility of a remote work setup.

Key Responsibilities

• Handle inbound and outbound customer queries via phone, email, and chat.

• Provide accurate and efficient resolutions to customer concerns related to orders, payments, refunds, and product inquiries.

• Maintain a high level of professionalism and empathy while assisting customers.

• Document customer interactions and maintain records in the system for future reference.

• Follow up on customer complaints and ensure timely resolution.

• Collaborate with different departments to escalate complex issues when necessary.

• Meet performance targets, including customer satisfaction, response time, and resolution rates.

• Stay updated on Flipkarts products, services, and policies to provide accurate information.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English and Hindi (or other regional languages).

• Strong problem-solving skills and the ability to think critically under pressure.

• Basic knowledge of e-commerce operations and customer service best practices.

• Ability to handle a high volume of customer interactions efficiently.

• Familiarity with using computers, CRM software, and online tools.

• Good listening skills and a customer-first mindset.

Experience

• Freshers are welcome; prior experience in customer service or a call center is an advantage.

• Experience in e-commerce or retail customer support will be a plus.

Working Hours

• Flexible shifts, including day, evening, and night shifts.

• Weekends and holiday shifts may be required based on business needs.

• Part-time and full-time positions are available.

Knowledge, Skills, and Abilities

• Strong interpersonal skills with the ability to build rapport with customers.

• Multitasking capabilities and the ability to work in a fast-paced environment.

• Attention to detail and ability to follow processes accurately.

• Self-motivated, disciplined, and able to work independently.

• Adaptability to changing business requirements and customer demands.

Benefits

• Work-from-home opportunity with flexible schedules.

• Competitive salary with performance-based incentives.

• Medical and health benefits (for full-time employees).

• Paid time off, sick leave, and holiday allowances.

• Training and career growth opportunities within Flipkart.

• Employee discounts on Flipkart products.

Why Join Flipkart?

• Work with Indias leading e-commerce platform.

• Enjoy the comfort and convenience of working from home.

• Gain valuable customer service experience in a dynamic industry.

• Be a part of a supportive and inclusive work culture.

• Opportunity to grow and build a long-term career with Flipkart.

How to Apply

If you are passionate about customer service and eager to join Flipkarts remote call center team, we would love to hear from you!

• Step 1: Visit Flipkarts careers page or job portal.

• Step 2: Search for Call Center – Work from Home job openings.

• Step 3: Submit your updated resume along with a short cover letter.

• Step 4: Complete an online assessment and virtual interview process.

Join Flipkart today and become a part of an exciting journey in e-commerce customer service!