Job Summary

Airport Jobs is seeking an experienced and customer-focused Home-Based Airline Refund & Claims Specialist to join our remote team. In this role, you will be responsible for handling airline refund requests, processing claims, and resolving payment discrepancies for our clients. The ideal candidate will have a strong understanding of airline policies, excellent communication skills, and experience in the travel or airline industry. You will work remotely to ensure smooth and efficient refund processes while providing excellent customer service.

Key Responsibilities

• Refund Processing: Review and process refund claims for airline tickets, ensuring compliance with airline policies and industry regulations.
• Claims Resolution: Investigate and resolve customer disputes regarding refunds, chargebacks, and payment discrepancies.
• Customer Interaction: Communicate with passengers, travel agencies, and airlines to provide accurate and timely information on refund processes.
• Documentation: Maintain detailed and organized records of all refund claims and related communication for auditing purposes.
• Efficiency Monitoring: Track refund processing metrics and ensure timely resolution of customer claims.
• Industry Knowledge: Stay updated on airline policies, IATA regulations, and the latest trends in refund and claims management.
• Reporting: Prepare regular reports on refund trends, disputes, and outcomes to improve operational efficiency.

Required Skills and Qualifications

• Proven Experience: At least 1-2 years of experience in airline ticketing, refunds, or claims management.
• Communication Skills: Strong verbal and written communication skills to interact with clients, airlines, and travel agencies.
• Attention to Detail: Excellent attention to detail in processing claims and resolving disputes.
• Technical Proficiency: Experience with Global Distribution Systems (GDS) like Sabre, Amadeus, or Galileo is a plus.
• Customer Service Focus: Ability to handle sensitive situations and maintain a customer-first approach.
• Independent Work Ethic: Ability to work remotely with minimal supervision while meeting deadlines.

Experience

• Required: At least 1 year of experience in refunds, ticketing, or claims processing in the travel or airline industry.
• Preferred: Familiarity with IATA BSP (Billing and Settlement Plan) and ARC (Airline Reporting Corporation) processes.

Working Hours

• Flexible working hours with both full-time and part-time options available.
• The role may require occasional weekend or evening shifts to meet customer demands.

Knowledge, Skills, and Abilities

• Refund & Claims Expertise: In-depth knowledge of refund policies, chargeback processes, and travel regulations.
• Problem-Solving Skills: Strong ability to investigate issues and propose solutions in a timely manner.
• Software Proficiency: Advanced skills in Microsoft Office, especially Excel for tracking and reporting.
• Time Management: Ability to manage multiple cases simultaneously while maintaining accuracy and efficiency.
• Team Collaboration: While the role is home-based, being able to work in collaboration with a team to meet department goals is key.

Benefits

• Work from Home: Enjoy the flexibility of working from home.
• Competitive Salary: Attractive salary based on experience and qualifications.
• Performance Bonuses: Incentive program for achieving key performance targets.
• Professional Development: Opportunities for career advancement and training within the company.
• Healthcare Benefits: Health insurance options available for full-time employees.
• Paid Time Off: Vacation days, sick leave, and holiday pay.

Why Join Us?

At Airport Jobs, we offer a supportive and dynamic work environment where your contributions are valued. As a Home-Based Airline Refund & Claims Specialist, you will have the flexibility to work remotely while making a real impact in the airline industry. You will be part of a collaborative team focused on providing top-tier customer service and ensuring seamless refund processes for our clients. If you have the experience and passion for customer service, we would love to hear from you.

How to Apply

To apply for the Home-Based Airline Refund & Claims Specialist position, please submit your resume and cover letter outlining your relevant experience. We look forward to reviewing your application and discussing how you can contribute to our team at Airport Jobs.