Job Summary:

Progressive Technology is looking for dynamic, friendly, and driven individuals to join our team as Remote Chat Support Agents. In this role, you will engage with customers through live chat to provide top-notch support and solutions for a variety of queries. Whether you are starting your career or looking for a flexible remote position, this is an excellent opportunity to gain experience in customer support. With no prior experience required, full training will be provided.

Key Responsibilities:

• Customer Interaction: Respond promptly and professionally to customer inquiries via live chat, providing information, troubleshooting, and solving problems.
• Support & Resolution: Assist customers in resolving issues related to our products or services by providing clear, actionable solutions.
• Multitasking: Handle multiple chat conversations simultaneously, ensuring that all customers receive a timely and high-quality service.
• Feedback Collection: Gather customer feedback to help improve our services and customer satisfaction.
• Team Collaboration: Work closely with other team members to ensure customer issues are resolved quickly and efficiently.
• Shift Flexibility: Participate in 24/7 rotating shifts, including weekends and holidays, ensuring continuous customer support.

Required Skills and Qualifications:

• Communication Skills: Excellent written communication skills with the ability to provide clear, concise, and polite responses.
• Problem Solving: Strong analytical skills to identify customer issues and provide effective solutions.
• Tech-Savvy: Comfortable using various computer applications, including chat platforms and basic office software.
• Time Management: Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Adaptability: Willingness to learn new tools, systems, and processes quickly.
• Detail-Oriented: Ability to handle customer queries with attention to detail while maintaining a high level of accuracy.
• Positive Attitude: Friendly, patient, and professional demeanor with a commitment to delivering excellent customer service.

Experience:

• No prior experience required. We welcome applicants from all backgrounds and provide comprehensive training to ensure your success in the role.
• Previous customer service or chat support experience is a plus but not mandatory.

Working Hours:

• This is a remote position with 24/7 shifts, including evenings, weekends, and holidays.
• Shifts are flexible, and employees are expected to work according to the assigned schedule.
• Full-time and part-time positions available, depending on preference and availability.

Knowledge, Skills, and Abilities:

• Strong Communication Skills: The ability to communicate effectively and professionally in written form.
• Problem-Solving Ability: Ability to think quickly and offer effective solutions to customer issues.
• Technical Proficiency: Comfortable navigating various software and chat systems.
• Customer-Centric: A passion for delivering exceptional customer service, focusing on the customers needs.
• Self-Motivation: Able to work independently and stay focused without direct supervision.
• Team Player: Ability to collaborate well with a diverse team.

Benefits:

• Remote Work: Enjoy the flexibility of working from home, saving on commuting time and costs.
• Comprehensive Training: Full training is provided to help you succeed and build your career in customer support.
• Health & Wellness Benefits: Access to medical, dental, and vision plans (for eligible employees).
• Paid Time Off (PTO): Generous vacation and sick leave policy to ensure you maintain a healthy work-life balance.
• Career Development: Opportunities for career growth and advancement within the company.
• Flexible Shifts: Work around your personal schedule with 24/7 rotating shifts.

Why Join Progressive Technology?

• Inclusive Work Environment: Join a diverse, inclusive team that values every employees contribution.
• Professional Development: We believe in helping our employees grow by offering opportunities for learning and career advancement.
• Supportive Team Culture: Work in an environment where teamwork and collaboration are key to delivering outstanding customer support.
• Work-Life Balance: With flexible hours and the ability to work remotely, you will be able to create a schedule that works for you.

How to Apply:

If you are passionate about providing excellent customer service and want to be part of a dynamic and growing team, we encourage you to apply! Please submit your resume and a brief cover letter detailing why you would be a great fit for the Remote Chat Support Agent role at Progressive Technology.

We look forward to hearing from you!