Job Summary:

Progressive Technology is seeking an enthusiastic and customer-focused Online Travel Consultant to join our remote team. In this role, you will assist customers with their travel bookings, provide information on various destinations, and ensure a smooth booking experience. The ideal candidate will have a passion for travel, excellent communication skills, and a knack for problem-solving. This remote position offers flexibility, allowing you to work from the comfort of your home while helping customers plan their dream vacations.

Key Responsibilities:

• Assist customers in booking flights, hotels, rental cars, and vacation packages.
• Provide detailed information about travel destinations, accommodations, and services.
• Recommend travel options based on customers preferences, budget, and requirements.
• Resolve booking issues, cancellations, or changes with professionalism and efficiency.
• Stay up to date with industry trends, travel advisories, and available deals.
• Ensure all bookings are processed accurately and efficiently.
• Provide exceptional customer service through email, phone, or chat support.
• Handle customer inquiries and provide personalized solutions.
• Maintain accurate records of customer interactions and transactions.

Required Skills and Qualifications:

• Previous experience in customer service, preferably in the travel or hospitality industry.
• Strong communication skills with the ability to engage with customers professionally and empathetically.
• Excellent time management and organizational skills.
• Proficiency with booking platforms, travel reservation systems, and Microsoft Office Suite.
• Knowledge of popular travel destinations and industry trends.
• Ability to work independently in a remote setting and manage multiple tasks.
• Strong problem-solving skills and the ability to handle difficult customer situations.
• Attention to detail and accuracy in processing bookings.
• A positive attitude and willingness to learn new skills.

Experience:

• 1-3 years of experience in customer service, travel consultation, or booking and reservations.
• Experience in a remote work environment is preferred.
• Familiarity with online booking platforms, such as Expedia, Booking.com, or similar tools, is a plus.

Working Hours:

• Full-time position with flexible hours.
• Must be available to work during peak travel seasons, weekends, and holidays.
• Shifts may vary based on business needs, with the possibility of both day and evening shifts.

Knowledge, Skills, and Abilities:

• In-depth knowledge of travel booking systems and processes.
• Ability to analyze and recommend personalized travel packages.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Capability to adapt to changing technologies and travel industry updates.
• Excellent listening and problem-solving abilities to address customer concerns.
• A collaborative team player who thrives in a remote work environment.

Benefits:

• Competitive salary with performance-based incentives.
• Flexible work-from-home arrangement.
• Paid time off (PTO) and holidays.
• Health, dental, and vision insurance.
• Ongoing training and career development opportunities.
• Employee discounts on travel services and products.
• Work-life balance with flexible scheduling.

Why Join Progressive Technology?

At Progressive Technology, we value innovation, customer satisfaction, and employee growth. As an Online Travel Consultant, you will be part of a dynamic and supportive team that encourages a healthy work-life balance and continuous learning. We believe in fostering a collaborative remote work environment where your contributions are valued, and your career development is supported.

How to Apply:

To apply, please submit your resume and a cover letter detailing your experience in customer service and travel consultation. In your cover letter, tell us why you are passionate about travel and why you would be an excellent fit for this remote position. Please include any relevant certifications or travel-related qualifications if applicable.

Progressive Technology is an equal-opportunity employer. We encourage applications from all backgrounds and experiences.