Job Summary

We are seeking a dedicated and highly motivated bilingual Call Center Agent (English/Spanish) to join our remote customer service team. As a Call Center Agent, you will be responsible for handling customer inquiries, resolving issues, and providing excellent service in both English and Spanish. The ideal candidate will have strong communication skills, a passion for helping others, and the ability to work in a fast-paced remote environment.

Key Responsibilities

• Handle inbound and outbound customer calls, addressing inquiries, and resolving customer issues.
• Provide accurate and timely information to customers regarding products, services, and company policies.
• Maintain a high level of customer satisfaction by offering prompt, professional, and friendly service.
• Document customer interactions and issues in the CRM system, ensuring all information is recorded accurately.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Follow established scripts and guidelines while adapting communication to meet customer needs.
• Assist with troubleshooting basic technical issues, product inquiries, and account management requests.
• Meet and exceed daily, weekly, and monthly performance goals, including call volume, customer satisfaction, and issue resolution.
• Stay informed on product updates and company policies to provide accurate information.

Required Skills and Qualifications

• Fluent in both English and Spanish (oral and written).
• Exceptional communication skills with a professional and courteous tone.
• Strong problem-solving abilities and attention to detail.
• Ability to handle difficult or irate customers with patience and professionalism.
• Proficient in using computer systems, CRM software, and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a remote work environment.
• Strong organizational skills and the ability to work independently.
• Availability to work flexible hours, including evenings and weekends, as needed.

Experience

• Previous experience in a customer service or call center role is preferred, but not required.
• Experience in a bilingual customer support role is a plus.
• Familiarity with remote work and virtual communication tools is an advantage.

Working Hours

• Full-time or part-time positions available.
• Flexible work hours, including evenings and weekends, based on business needs.
• Remote work from the comfort of your home.

Knowledge, Skills, and Abilities

• Bilingual communication skills (English/Spanish) are essential.
• Ability to handle a high volume of customer interactions with professionalism and efficiency.
• Knowledge of customer service best practices and techniques.
• Familiarity with CRM systems and call center technology.
• Strong interpersonal skills and ability to build rapport with customers.
• Excellent active listening skills to accurately understand customer needs.

Benefits

• Competitive salary and performance-based incentives.
• Health insurance options (if applicable).
• Paid time off and holiday benefits.
• Flexible work-from-home schedule.
• Ongoing training and professional development opportunities.
• Access to company resources and employee discounts.

Why Join Progressive Technology?

• Be part of a growing, innovative company that values customer satisfaction and employee well-being.
• Work from the comfort of your home while making a positive impact on our customers experience.
• Enjoy a collaborative and supportive team environment.
• Opportunity to grow within the company and advance your career in customer service.
• Competitive pay and flexible work arrangements that prioritize work-life balance.

How to Apply

To apply, please submit your updated resume along with a cover letter highlighting your bilingual skills and relevant experience. In your cover letter, be sure to demonstrate your passion for customer service and explain why you are a great fit for this role.

We look forward to reviewing your application and welcoming you to our team!