Job Summary

We are seeking a dedicated and skilled IT Specialist to join our team at the City of Austin, TX. This role is critical in ensuring the effective operation, maintenance, and security of our IT infrastructure. The successful candidate will collaborate with various departments, providing technical support and implementing innovative solutions to improve our systems and services.

Key Responsibilities

• Manage and maintain IT infrastructure, including servers, networks, and hardware.
• Monitor system performance and troubleshoot technical issues to minimize downtime.
• Install, configure, and update software and hardware systems across departments.
• Collaborate with cross-functional teams to understand and fulfill IT needs.
• Provide technical support to employees, resolving issues promptly.
• Ensure data security and compliance with local, state, and federal regulations.
• Develop and document IT policies, procedures, and best practices.
• Conduct training sessions for staff to enhance their understanding of IT tools and systems.
• Stay updated with emerging technologies to recommend system upgrades and improvements.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Proven experience as an IT Specialist or similar role.
• Proficiency in networking protocols, system administration, and IT security.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Certifications such as CompTIA A+, Network+, or CCNA are a plus.
• Familiarity with IT frameworks like ITIL is desirable.

Experience

• Minimum of 3-5 years of experience in IT support, system administration, or related roles.
• Hands-on experience with server management, virtualization, and cloud solutions.

Working Hours

• Full-time position with a standard 40-hour workweek.
• Flexibility required to handle urgent technical issues outside of standard hours.

Knowledge, Skills, and Abilities

• In-depth knowledge of IT systems, networks, and software.
• Ability to manage multiple projects and deadlines efficiently.
• Knowledge of cybersecurity best practices and tools.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary with annual performance reviews.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Retirement plan with employer contributions.
• Professional development opportunities and training programs.
• Collaborative work environment with a focus on innovation.

Why Join Us

Working with the City of Austin, TX, means being part of a team committed to serving the community through technology and innovation. We provide a supportive environment where your skills and ideas will directly contribute to the citys growth and success.

How to Apply

Interested candidates can apply by submitting their updated resume and a cover letter detailing their experience and skills through our official website or via email  Applications will be accepted until deadline.