Job Summary

Amazon is seeking a dynamic and motivated Ecommerce Client Account Manager to oversee and enhance relationships with our valued clients. In this role, you will act as the primary point of contact for clients, ensuring their satisfaction while driving business growth and ensuring smooth day-to-day operations. This position is ideal for individuals with a strong background in ecommerce, client management, and digital marketing.

Key Responsibilities

• Manage a portfolio of ecommerce clients, ensuring consistent and effective communication.
• Develop and implement tailored strategies to optimize client accounts and meet performance goals.
• Monitor and analyze client account metrics to identify opportunities for growth and improvement.
• Collaborate with internal teams, including marketing, operations, and logistics, to ensure seamless service delivery.
• Address and resolve client issues promptly, maintaining high levels of satisfaction.
• Provide regular performance reports and actionable insights to clients.
• Keep up to date with Amazons platform changes, policies, and industry trends to guide clients effectively.

Required Skills and Qualifications

• Bachelors degree in Business, Marketing, or a related field.
• Proven experience in account management, preferably in ecommerce or a related sector.
• Strong understanding of Amazons Seller Central and Vendor Central platforms.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to interpret data and make informed recommendations.
• Proficiency in Microsoft Office Suite and tools like Excel, PowerPoint, and analytics software.

Experience

• Minimum 3-5 years of experience in ecommerce, account management, or digital marketing.
• Demonstrated success in managing client relationships and achieving business objectives.

Working Hours

• Full-time position with flexible working hours to accommodate client needs.
• May require occasional availability during evenings or weekends for urgent client support.

Knowledge, Skills, and Abilities

• In-depth knowledge of ecommerce platforms, particularly Amazon.
• Exceptional problem-solving and organizational skills.
• Ability to multitask and manage multiple accounts simultaneously.
• Strong negotiation and presentation abilities.
• High adaptability to a fast-paced and ever-evolving environment.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Professional development opportunities and access to Amazon training resources.
• Paid time off, including holidays and vacation days.
• Employee discounts and access to exclusive offers.

Why Join Amazon?

Joining Amazon means becoming part of one of the most innovative and customer-focused companies in the world. You will have the opportunity to work with a talented team, gain exposure to cutting-edge ecommerce strategies, and contribute to delivering world-class service to our clients.

How to Apply

Interested candidates are invited to submit their resumes and cover letters through our official Amazon Careers portal. Please include specific examples of your experience managing ecommerce accounts and driving results.