Amazon is seeking dynamic and motivated individuals to join our team as Telecallers (Female Only). As a Telecaller, you will play a pivotal role in driving customer satisfaction and loyalty through proactive outreach and effective communication. You will be responsible for making outbound calls, addressing customer inquiries, and providing information about Amazon products and services. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for providing outstanding customer service.

Key Responsibilities:

• Handle inbound and outbound customer calls with a focus on sales, inquiries, and customer support.
• Provide accurate information regarding Amazon products, services, and promotions.
• Resolve customer complaints or concerns, ensuring customer satisfaction.
• Meet and exceed performance targets, including call volume, quality, and customer feedback.
• Maintain customer records and update information in our CRM system.
• Collaborate with team members and supervisors to address any issues or improve service quality.
• Participate in ongoing training and professional development sessions to improve product knowledge and communication skills.

Required Qualifications:

• Gender: Female only.
• Proven experience in a telecalling or customer service role, preferably in a sales or support capacity.
• Excellent verbal communication skills with a clear and friendly phone presence.
• Strong listening skills and the ability to understand customer needs.
• Basic computer literacy with proficiency in using CRM systems and Microsoft Office Suite.
• Ability to work in a fast-paced environment while maintaining high-quality service standards.
• Strong problem-solving skills and the ability to handle challenging situations with professionalism.
• Positive attitude, a team player, and self-motivated to meet targets.

Preferred Qualifications:

• Experience in an e-commerce or retail environment is a plus.
• Multilingual skills (English) are preferred.
• Prior experience in using Amazon product and service offerings is beneficial.

Why Amazon?
At Amazon, we believe in a culture of inclusivity, innovation, and growth. As one of the world leading e-commerce companies, Amazon empowers individuals to make a real impact by providing opportunities for professional growth, development, and leadership. You will be part of a diverse and global team working together to deliver the best customer experiences. Whether you are in a customer-facing role or supporting operations, you will be joining an environment that values your contributions and fosters creativity.

As a leader in tech innovation and customer satisfaction, we embrace forward-thinking approaches and a culture of teamwork. We prioritize personal and professional development, ensuring every team member has the resources they need to succeed. Join Amazon and be part of an organization where ideas, initiatives, and leadership can shape the future!

Job Type:

• Full-time
• Remote
  

Compensation and Benefits:

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Retirement plan options (401k).
• Generous Paid Time Off (PTO) and holidays.
• Employee discounts on Amazon products and services.
• Access to employee wellness programs and professional development resources.

How to Apply:
If you are a motivated and driven individual who is passionate about customer service and looking for an exciting opportunity with Amazon, we want to hear from you! Please submit your resume.