Job Summary:

We are seeking a motivated and reliable individual to join our team as an Entry-Level IT Support professional. This is an exciting opportunity for individuals who are passionate about technology and customer service. As an IT Support professional, you will provide assistance to end users, resolve technical issues, and contribute to the smooth operation of IT systems within the organization. This position is ideal for recent graduates or individuals looking to kick-start their career in IT.

Key Responsibilities:

• Provide first-line support for IT-related issues, including hardware, software, and network problems.
• Respond to and resolve helpdesk tickets within established timeframes.
• Troubleshoot and diagnose IT issues, escalating complex problems to senior staff as necessary.
• Assist with the installation, configuration, and maintenance of software applications and systems.
• Maintain and update documentation related to IT support procedures and system configurations.
• Set up and configure new hardware and software for employees.
• Assist with user account management, including setting up new users and managing access rights.
• Collaborate with team members to improve system performance and resolve ongoing issues.
• Provide training and support for end users, ensuring they can effectively use IT resources.
• Participate in IT projects as needed, contributing to system upgrades or implementations.

Required Skills and Qualifications:

• Basic knowledge of computer hardware, software, and networking concepts.
• Familiarity with operating systems (Windows, macOS, and Linux) and office software applications.
• Strong communication skills, with the ability to explain technical issues in simple terms.
• Ability to work well independently as well as part of a team.
• Problem-solving and troubleshooting skills.
• Basic understanding of cybersecurity practices and data protection.
• Attention to detail and strong organizational skills.
• Willingness to learn and adapt to new technologies.

Experience:

• No prior experience is required, though any hands-on experience or internships in IT support will be considered a plus.
• Experience with customer service or technical support is beneficial but not necessary.

Working Hours:

• Full-time position.
• Standard office hours: Monday to Friday, 9:00 AM to 6:00 PM.
• Occasional after-hours support may be required depending on project needs or emergencies.

Knowledge, Skills, and Abilities:

• Technical Proficiency: Basic understanding of IT infrastructure, operating systems, and software applications.
• Customer Service Skills: Ability to interact with users in a professional and helpful manner, ensuring customer satisfaction.
• Problem-Solving: Capacity to diagnose and address technical issues efficiently and effectively.
• Attention to Detail: Careful attention to ensure accurate documentation and thorough troubleshooting.
• Teamwork: Ability to collaborate with others and work as part of a team to achieve goals.

Benefits:

• Competitive salary.
• Opportunities for professional development and career advancement.
• Flexible working hours and remote work options.
• Health and wellness benefits.
• Paid time off and holidays.
• Access to IT training and certifications to support career growth.

Why Join The Elite Job?

At The Elite Job, we believe in fostering a supportive and dynamic work environment. We offer employees the opportunity to develop their skills, grow professionally, and make a tangible impact. As part of our IT support team, you will be integral to maintaining the smooth operation of our technology infrastructure, contributing to the success of the business. Join us to be part of a forward-thinking company that values its people and their potential.

How to Apply:

If you are excited about starting your career in IT and have a passion for technology, we encourage you to apply! Please submit your updated resume along with a cover letter outlining your interest in the role and how your skills align with the responsibilities. We look forward to hearing from you!