Job Summary
We are looking for a motivated and energetic Telecalling Executive to join our team at HR Service Jobs. This is a part-time, remote position ideal for freshers who are looking to start their career in customer service. The Telecalling Executive will be responsible for contacting potential clients, handling inbound and outbound calls, and providing exceptional service, ensuring customer satisfaction. This role offers an excellent opportunity to build your skills and gain hands-on experience in telemarketing and customer support.

Key Responsibilities

• Make outbound calls to potential clients or existing customers as per companys requirements.
• Respond to incoming calls and address inquiries in a professional and courteous manner.
• Explain company products/services to potential customers and assist with their queries.
• Keep accurate records of all calls, contacts, and outcomes.
• Achieve daily/weekly/monthly call and sales targets.
• Provide feedback and suggestions to improve the telecalling process.
• Ensure all communications are polite, clear, and effective to enhance customer satisfaction.
• Maintain confidentiality of all customer information and adhere to company policies.

Required Skills and Qualifications

• Excellent verbal communication skills.
• A pleasant and patient attitude with good listening skills.
• Ability to manage time effectively and handle multiple tasks.
• Comfortable working remotely with minimal supervision.
• Basic knowledge of computer systems and office software (MS Office, Google Suite).
• Quick learner with a positive attitude and eagerness to develop new skills.

Experience

• No prior work experience is required; however, previous experience in telecalling, sales, or customer service will be a plus.
• Freshers are welcome to apply.

Working Hours

• This is a part-time position, offering flexible working hours.
• Candidates should be available to work between 4 to 6 hours per day (weekdays).

Knowledge, Skills, and Abilities

• Communication Skills: Ability to effectively articulate ideas and converse with potential customers.
• Problem-Solving: Ability to handle queries, objections, and concerns with solutions.
• Customer-Centric Approach: Focus on providing quality service and fostering long-term relationships.
• Attention to Detail: Record-keeping and accurate data entry are essential for tracking call outcomes.
• Adaptability: Ability to adapt to different customer personalities and adjust the approach accordingly.

Benefits

• Flexible working hours, allowing you to balance work and personal commitments.
• Work from the comfort of your home, with a remote-friendly setup.
• Opportunity to gain hands-on experience in telecalling and customer service.
• Training and mentorship provided to help you develop your skills and grow in your career.
• Performance-based incentives and rewards.
• Friendly and supportive team environment.

Why Join
At HR Service Jobs, we believe in offering opportunities for freshers to start their professional journey with support and mentorship. By joining our team, you will gain invaluable experience in the telecalling industry, enhance your communication skills, and have the flexibility to work remotely. This role is perfect for individuals who are looking for a part-time job that offers growth potential, a positive work culture, and the chance to make a meaningful impact.

How to Apply
If you are eager to start your career as a Telecalling Executive and meet the requirements outlined above, we encourage you to apply. Simply submit your updated resume along with a brief cover letter to the HR Service Jobs team. Shortlisted candidates will be contacted for an interview.