Job Summary

HR Service Jobs is seeking a skilled and customer-focused Technical Support Representative who is fluent in French to join our team. This position requires an individual capable of providing exceptional technical support to clients while addressing issues related to our products and services. This role is fully remote and operates during night shifts, ensuring uninterrupted support for our global clientele.

Key Responsibilities

• Serve as the primary point of contact for French-speaking customers, providing technical assistance via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues effectively.
• Guide customers through step-by-step solutions, ensuring a positive user experience.
• Document customer interactions and technical issues in a systematic and detailed manner.
• Collaborate with other departments to escalate and resolve complex issues.
• Stay updated on the latest company products, services, and technical developments.

Required Skills and Qualifications

• Proficiency in French (both written and spoken) is mandatory.
• Excellent verbal and written communication skills in English.
• Strong analytical and problem-solving abilities.
• Knowledge of common operating systems (Windows, macOS) and networking fundamentals.
• Experience with remote troubleshooting tools and CRM systems is a plus.
• Ability to maintain composure and professionalism in high-pressure situations.

Experience

• Minimum of 1-2 years of experience in a technical support or customer service role.
• Experience in supporting international clients is preferred.

Working Hours

• Night shifts to cater to the needs of global customers.
• Flexibility to work on weekends or public holidays if required.

Knowledge, Skills, and Abilities

• Customer-oriented mindset with a passion for technology.
• Strong multitasking capabilities to handle multiple client queries simultaneously.
• Attention to detail and ability to follow protocols diligently.
• Team player with the ability to work independently.

Benefits

• Competitive salary with night shift allowances.
• Remote work flexibility.
• Health insurance and wellness programs.
• Opportunities for professional growth and skill development.
• Paid time off and holidays.

Why Join Us?

At HR Service Jobs, we believe in fostering a culture of innovation, collaboration, and excellence. By joining our team, you will have the opportunity to work with a dynamic group of professionals dedicated to making a difference in customer experience. We value diversity, inclusion, and the unique perspectives our employees bring to the table.

How to Apply

To apply for the Technical Support Representative (French) - Night Shift position, please submit your resume and a cover letter detailing your experience and skills to us. Mention Technical Support - French Night Shift in the subject line. We look forward to hearing from you!