Job Summary

Cigna is seeking a dedicated and customer-focused individual to join our team as a Remote Customer Service Representative. In this role, you will serve as the first point of contact for our clients, providing exceptional support through various communication channels. You will assist customers with inquiries, resolve issues, and ensure that their experience with Cigna is seamless and positive. As a remote position, you will be able to contribute to our mission of improving the health and well-being of our customers from the comfort of your own home.

Key Responsibilities

• Respond to customer inquiries and provide accurate, timely, and helpful information regarding Cigna products and services.
• Handle and resolve customer complaints, concerns, and requests efficiently while maintaining a positive and professional demeanor.
• Document customer interactions in the system, ensuring all information is recorded accurately and in a timely manner.
• Process claims, payments, and requests for policy updates as needed, adhering to all company policies and procedures.
• Assist in troubleshooting issues with accounts, products, or services and escalate matters when necessary.
• Participate in ongoing training sessions to stay up to date with new product offerings and company protocols.
• Collaborate with internal teams to improve customer experience and resolve complex issues.
• Maintain confidentiality of customer information in compliance with HIPAA regulations and company policies.

Required Skills and Qualifications

• High school diploma or equivalent required; associates or bachelors degree preferred.
• Proven experience in a customer service role, ideally within a call center or healthcare setting.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills with the ability to think critically and resolve complex issues.
• Ability to multitask and manage time effectively in a remote setting.
• Strong attention to detail with a commitment to delivering quality service.
• Basic proficiency with computer systems and Microsoft Office tools; familiarity with customer relationship management (CRM) software is a plus.
• Ability to work independently while contributing to team goals and objectives.
• A high level of empathy and patience when dealing with customers.

Experience

• Minimum of 1 year of experience in customer service, preferably in the healthcare or insurance industry.
• Experience working in a remote role or managing a home office environment is a plus.

Working Hours

• This is a full-time remote position.
• Shifts are flexible, but availability during standard business hours is required, including some evenings and weekends as necessary.
• You may be required to work holidays based on business needs.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and ability to work with a diverse customer base.
• Ability to maintain composure and professionalism during challenging customer interactions.
• Detail-oriented and organized with the capacity to manage multiple tasks simultaneously.
• Strong knowledge of healthcare industry trends, insurance plans, and services is beneficial but not required.
• Self-motivated with a positive attitude, capable of working without direct supervision.

Benefits

• Competitive salary based on experience.
• Comprehensive health, dental, and vision insurance.
• Retirement plan with company match.
• Paid time off (PTO), including vacation, sick days, and holidays.
• Professional development opportunities, including training and certifications.
• Access to wellness programs and resources to promote mental and physical well-being.
• Employee discounts on various services and products.

Why Join Cigna?

At Cigna, we are committed to creating an inclusive, diverse, and rewarding work environment. As part of our team, you will have the opportunity to make a meaningful impact on the lives of our customers while working in a dynamic and supportive team. With a focus on your professional growth, we offer continuous learning opportunities, competitive benefits, and the chance to work in a flexible, remote environment that supports work-life balance. Join Cigna today and help us shape the future of healthcare!

How to Apply

To apply for this position, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for the role. Applications can be submitted through our career portal on the Cigna website. Qualified candidates will be contacted for an interview.

Cigna is an Equal Opportunity Employer. We encourage applicants from all backgrounds to apply, and we strive to create a diverse, equitable, and inclusive workplace.