Job Summary

The Elite Job is seeking motivated and customer-oriented individuals to join our team as Voice & Non-Voice Call Center Agents. This role involves managing inbound and outbound calls, responding to customer queries via email and chat, and ensuring exceptional service delivery. Ideal candidates should have excellent communication skills, the ability to handle diverse customer interactions, and a commitment to resolving issues effectively.

Key Responsibilities

• Handle inbound and outbound calls professionally, addressing customer inquiries, complaints, and service requests.
• Respond to customer queries through email and live chat platforms in a timely and courteous manner.
• Identify and escalate unresolved issues to appropriate departments for resolution.
• Maintain accurate records of customer interactions and updates in the company database.
• Collaborate with team members to improve customer experience and process efficiency.
• Meet daily, weekly, and monthly performance targets as set by the management.
• Adhere to company policies, procedures, and guidelines while ensuring data security.

Required Skills and Qualifications

• Strong verbal and written communication skills in English (additional languages are a plus).
• Basic computer proficiency, including familiarity with CRM software and chat tools.
• Problem-solving mindset with the ability to think quickly and provide effective solutions.
• Customer-focused attitude with patience and empathy in handling customer concerns.
• Ability to multitask and manage time effectively in a dynamic work environment.

Experience

• Prior experience in a call center or customer service role is preferred but not mandatory.
• Freshers with a passion for customer interaction and problem resolution are encouraged to apply.

Working Hours

• Flexible shifts, including day, evening, and night shifts, to cater to global customer needs.
• Full-time and part-time opportunities are available.

Knowledge, Skills, and Abilities

• Knowledge of call center operations and standard practices.
• Ability to work under pressure and handle high call volumes.
• Strong team collaboration and interpersonal skills.
• Understanding of confidentiality and ethical handling of customer information.

Benefits

• Competitive salary with performance-based incentives.
• Paid training and continuous learning opportunities.
• Health insurance and wellness programs.
• Remote working options for eligible candidates.
• Career growth opportunities within the organization.

Why Join The Elite Job?

At The Elite Job, we prioritize employee satisfaction and growth. We offer a supportive and inclusive work environment that values innovation, teamwork, and customer excellence. By joining our team, you will have the opportunity to develop your skills, contribute to meaningful customer experiences, and build a rewarding career in the dynamic field of customer service.

How to Apply

Interested candidates are invited to apply by submitting their updated resume and a cover letter highlighting relevant experience and skills. Please email your application to us with the subject line Voice & Non-Voice Call Center Agent Application.

Applications are reviewed on a rolling basis, so apply today to embark on a fulfilling career with The Elite Job!