Job Summary:

Cigna is seeking a dedicated and customer-focused Customer Service Representative to join our remote team. As a Customer Service Representative, you will serve as the primary point of contact for our customers, providing exceptional support and ensuring a positive experience. This remote position offers the flexibility to work from home while playing a vital role in helping individuals navigate their healthcare needs.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries regarding insurance plans, claims, billing, and benefits.
• Resolve customer issues, complaints, and concerns promptly and professionally, ensuring complete customer satisfaction.
• Maintain detailed and accurate records of customer interactions, transactions, and communications.
• Provide information about Cigna products and services to existing and potential customers.
• Collaborate with internal departments to resolve issues and provide accurate solutions.
• Follow up with customers as needed to ensure that concerns are addressed and resolved.
• Adhere to company policies and procedures to maintain high-quality customer service standards.
• Stay updated on Cignas offerings, policies, and procedures to provide accurate and timely information to customers.

Required Skills and Qualifications:

• High school diploma or equivalent (some college education preferred).
• Previous customer service experience (healthcare experience is a plus).
• Strong communication skills with the ability to clearly convey information in a professional and friendly manner.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Excellent problem-solving skills and the ability to think critically to resolve customer issues.
• Strong organizational skills with the ability to manage multiple customer interactions simultaneously.
• Proficiency in using computer systems, software, and customer relationship management (CRM) tools.

Experience:

• A minimum of 1-2 years of experience in a customer service role is preferred, with a background in healthcare or insurance being an advantage.
• Previous remote work experience is a plus but not required.

Working Hours:

• Full-time and part-time remote opportunities available.
• Flexible hours with shifts that may include evenings and weekends to accommodate customer needs.

Knowledge, Skills, and Abilities:

• Knowledge of Cigna products, services, and healthcare terminology is beneficial but not required.
• Ability to work independently and effectively manage time and responsibilities in a remote setting.
• Strong interpersonal skills with a customer-centric attitude.
• Ability to handle high-pressure situations with a calm and positive demeanor.
• Basic understanding of insurance processes, claims, and benefits is a plus.

Benefits:

• Competitive salary with performance-based bonuses.
• Comprehensive healthcare benefits, including medical, dental, and vision coverage.
• Retirement savings plan with employer matching contributions.
• Paid time off (PTO) and holiday pay.
• Work-from-home flexibility with the tools and technology you need to succeed.
• Opportunities for career growth and advancement within Cigna.

Why Join Cigna:

• Work-life Balance: Enjoy the flexibility of remote work while making a positive impact on the lives of Cigna customers.
• Career Development: Access to continuous learning and development opportunities to help you grow in your role and career.
• Inclusive Culture: Join a company that values diversity and inclusivity in the workplace.
• Impactful Work: Make a difference in the lives of people by providing exceptional customer service and support.

How to Apply:

Interested candidates are encouraged to submit their resume and cover letter through our online application portal. Please ensure that your resume highlights relevant customer service experience, communication skills, and any healthcare or insurance knowledge. Cigna is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We welcome applicants from all backgrounds.