Job Summary:

United Airlines is seeking dedicated, customer-focused individuals to join our Global Customer Solutions team. As a Remote Customer Solutions Representative, you will play a key role in delivering exceptional customer service to passengers across the globe. You will assist with inquiries, provide guidance on airline services, and resolve customer issues in a timely and professional manner. This position offers the flexibility of working remotely, allowing you to contribute to a dynamic team while managing customer relationships effectively.

Key Responsibilities:

• Provide outstanding customer service by responding to customer inquiries via phone, email, or chat.
• Address and resolve customer issues related to bookings, travel arrangements, baggage, and more.
• Assist with flight changes, cancellations, and reroutings, ensuring customer satisfaction.
• Document customer interactions in the system accurately and efficiently.
• Collaborate with other team members and departments to ensure seamless service delivery.
• Stay updated on the latest airline policies, promotions, and services to offer accurate and helpful information.
• Handle sensitive customer information with confidentiality and professionalism.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Required Skills and Qualifications:

• High school diploma or equivalent (Bachelors degree preferred).
• Previous customer service experience, preferably in a remote setting.
• Strong communication skills, both written and verbal.
• Ability to work independently and manage time effectively in a remote environment.
• Proficiency in using computer systems and customer service software.
• Comfortable navigating multiple applications and systems simultaneously.
• Strong problem-solving skills and the ability to think quickly on your feet.
• A passion for helping others and providing solutions in high-pressure situations.
• Ability to work in a fast-paced environment and handle customer queries with patience and professionalism.

Experience:

• At least 1 year of experience in customer service or a related field, preferably in travel or aviation.
• Experience working remotely and familiarity with virtual collaboration tools.
• Previous experience with customer service management platforms is a plus.

Working Hours:

• This is a full-time, remote position with flexible hours.
• Must be available to work during peak times, including evenings, weekends, and holidays.
• Shifts will be scheduled based on business needs, ensuring support for customers across different time zones.

Knowledge, Skills, and Abilities:

• In-depth knowledge of United Airlines services, policies, and procedures (training will be provided).
• Strong attention to detail and the ability to multitask effectively.
• Excellent listening skills and the ability to convey information clearly and concisely.
• Ability to remain calm and patient in challenging or stressful situations.
• Adaptability to changing customer needs and a variety of communication channels.
• Ability to build rapport and trust with customers, fostering long-term relationships.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Paid time off, including vacation days, holidays, and sick leave.
• 401(k) retirement plan with company matching.
• Travel privileges and discounts on United Airlines flights for employees and their families.
• Access to professional development programs and career advancement opportunities.
• Flexible work-from-home options, allowing for a healthy work-life balance.

Why Join United Airlines?

At United Airlines, we are committed to creating an inclusive and supportive work environment where employees can thrive. Joining our Global Customer Solutions team means being part of a company that values innovation, teamwork, and customer satisfaction. You will have the opportunity to work with passionate colleagues, contribute to our growth, and enjoy the benefits of working for a leader in the airline industry. We offer a supportive and dynamic work culture that celebrates diversity and rewards hard work.

How to Apply:

To apply, please visit our careers page on the United Airlines website and submit your resume along with a cover letter outlining your relevant experience. We look forward to reviewing your application and exploring how you can contribute to our customer service excellence at United Airlines.