Job Summary:

Progressive Technology is seeking a highly skilled and motivated Remote Technical Support Specialist to join our dynamic team. This remote role offers the opportunity to troubleshoot, diagnose, and resolve technical issues for our diverse clientele. As a critical part of the customer experience, you will provide expert-level support across a wide range of technical platforms, ensuring customer satisfaction and loyalty. This is an excellent opportunity for individuals who thrive in a fast-paced environment and are passionate about technology.

Key Responsibilities:

• Provide remote technical support for customers via phone, email, and live chat.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Offer step-by-step guidance to customers to resolve technical problems efficiently.
• Maintain clear and concise documentation of customer interactions and technical solutions.
• Identify and escalate complex technical issues to the appropriate internal teams.
• Stay up-to-date with the latest product features, updates, and industry trends.
• Provide feedback and suggestions for product improvements based on customer interactions.
• Deliver exceptional customer service, ensuring customer satisfaction and loyalty.

Required Skills and Qualifications:

• Strong knowledge of computer systems, hardware, and software.
• Familiarity with troubleshooting techniques and diagnostic tools.
• Excellent verbal and written communication skills.
• Ability to explain complex technical information to non-technical users in a clear, understandable manner.
• Problem-solving mindset with a customer-centric approach.
• High attention to detail and strong organizational skills.
• Ability to work independently and manage time efficiently in a remote work environment.

Experience:

• At least 1-2 years of experience in technical support or IT helpdesk roles.
• Previous experience working remotely in a support capacity is preferred.
• Experience with troubleshooting issues across various operating systems (Windows, macOS, Linux) and mobile devices is a plus.

Working Hours:

• Full-time position with flexible working hours.
• Must be available to work weekends and holidays as needed.
• Opportunity for overtime based on workload.

Knowledge, Skills, and Abilities:

• Proficiency in remote support tools (e.g., TeamViewer, Remote Desktop, etc.).
• Knowledge of networking fundamentals, including TCP/IP, DNS, VPNs, and firewalls.
• Understanding of cloud services, mobile devices, and SaaS products.
• Ability to learn and adapt to new technologies quickly.
• Strong interpersonal skills and the ability to work collaboratively with cross-functional teams.
• Self-motivated and proactive with a strong sense of responsibility.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Paid time off (PTO), including vacation and sick leave.
• 401(k) plan with company matching.
• Professional development and career growth opportunities.
• Flexible remote work environment and work-life balance support.
• Employee wellness programs and discounts on technology products.

Why Join Progressive Technology?

• Be part of a leading technology company that values innovation, collaboration, and customer satisfaction.
• Work remotely with the flexibility to balance personal and professional life.
• Grow your career in an organization committed to providing opportunities for professional development.
• Join a supportive, inclusive team that fosters creativity and continuous learning.

How to Apply:

Interested candidates are invited to submit their resume and cover letter through our career portal on the Progressive Technology website. In your cover letter, please describe your technical support experience and why you are excited about joining our team. We look forward to hearing from you!