Job Summary:

Progressive Technology is seeking a motivated and customer-oriented individual to join our team as a Remote Customer Service Advisor. This entry-level position offers an excellent opportunity for individuals who are passionate about helping others and seeking a flexible work-from-home environment. You will be the first point of contact for our customers, providing exceptional service and ensuring customer satisfaction. This is a fantastic opportunity to develop your career in customer service and gain valuable experience in the tech industry.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate product information, troubleshoot technical issues, and resolve customer concerns with patience and empathy.
• Ensure customer satisfaction by offering solutions and alternatives to meet their needs.
• Maintain up-to-date knowledge of product features, services, and company policies to assist customers effectively.
• Log customer interactions, follow up on unresolved issues, and ensure timely resolution.
• Collaborate with team members to improve processes and customer experience.
• Meet or exceed individual and team performance goals, including response time, quality assurance, and customer satisfaction targets.

Required Skills and Qualifications:

• High school diploma or equivalent; further education or certifications in customer service, communication, or technology is a plus.
• Excellent verbal and written communication skills with a professional and friendly demeanor.
• Strong problem-solving skills and ability to think critically when addressing customer concerns.
• Basic technical proficiency with computer systems, including email, chat platforms, and customer service software.
• Ability to work independently and manage time effectively in a remote work environment.
• Strong attention to detail and ability to multitask in a fast-paced setting.
• A positive, solution-oriented attitude and eagerness to help others.

Experience:

• No prior customer service experience required; training will be provided.
• Previous experience in customer-facing roles (e.g., retail, hospitality, or telemarketing) is a plus but not necessary.
• Familiarity with remote work setups and virtual communication tools is a bonus.

Working Hours:

• Full-time, 40 hours per week.
• Flexible shifts available, including evenings and weekends, to ensure 24/7 customer support coverage.
• All shifts are fully remote, allowing for a flexible work-life balance.

Knowledge, Skills, and Abilities:

• Strong communication skills with the ability to listen actively and convey information clearly.
• Proficiency in handling customer service software and communication tools (training provided).
• Ability to de-escalate stressful situations and maintain composure under pressure.
• Knowledge of basic tech support troubleshooting techniques is an advantage.
• Capability to adapt to changing systems, tools, and customer needs in a dynamic work environment.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance packages.
• Paid time off, including vacation, holidays, and sick leave.
• Retirement savings plan with company matching.
• Ongoing professional development opportunities, including training and certifications.
• Employee wellness program, including access to mental health resources.
• Flexible work schedule and the option to work from home.
• A supportive team environment with opportunities for career advancement.

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering our employees to thrive both professionally and personally. As a Remote Customer Service Advisor, you will be part of a dynamic team that values innovation, teamwork, and customer satisfaction. With opportunities for growth, flexible working conditions, and a commitment to your well-being, we are dedicated to supporting your career goals and fostering a positive work environment. Join us and take the first step toward a rewarding career in the tech industry.

How to Apply:

If you are passionate about providing exceptional customer service and looking for a rewarding opportunity with a forward-thinking company, we encourage you to apply today. Please submit your resume and a brief cover letter detailing your interest in the role. Our recruitment team will review your application and get in touch with the next steps. We look forward to hearing from you!