Job Summary:

Progressive Technology is seeking a highly motivated and customer-oriented Online Customer Service Representative to join our growing team. This remote role offers an exciting opportunity for individuals passionate about providing exceptional service to customers. As an Online Customer Service Representative, you will be responsible for assisting customers with inquiries, troubleshooting technical issues, and ensuring that each customer has a seamless experience with our products and services.

Key Responsibilities:

• Customer Support: Provide responsive and professional assistance to customers via chat, email, and other online channels.
• Product Knowledge: Help customers with product-related questions, troubleshooting, and technical support in a clear and efficient manner.
• Issue Resolution: Handle inquiries, complaints, and issues effectively, ensuring that customers concerns are resolved promptly and to their satisfaction.
• Documentation: Accurately log customer interactions and maintain detailed records of inquiries and issues.
• Team Collaboration: Work closely with other departments to ensure timely resolution of complex customer issues and share feedback to improve services.
• Customer Feedback: Collect customer feedback and relay important insights to help improve the product and customer experience.

Required Skills and Qualifications:

• Communication: Excellent written and verbal communication skills are essential for interacting with customers and colleagues.
• Problem-Solving: Strong critical thinking and problem-solving abilities to resolve customer inquiries and technical issues.
• Technical Proficiency: Basic knowledge of computer systems and troubleshooting, with the ability to quickly learn new technologies and software.
• Time Management: Ability to manage multiple inquiries and prioritize tasks efficiently.
• Customer-Centric: Strong passion for delivering exceptional customer service and ensuring customer satisfaction.

Experience:

• Previous experience in customer service, support roles, or a similar field is preferred but not required.
• Experience working remotely or in a virtual environment is a plus.
• Familiarity with customer service software (CRM) and communication tools is beneficial.

Working Hours:

• Full-time or part-time positions available.
• Flexible working hours, including evenings and weekends as needed, to provide coverage across different time zones.
• 100% remote work with the flexibility to work from the comfort of your home.

Knowledge, Skills, and Abilities:

• Attention to Detail: Ability to accurately process information and ensure high-quality responses.
• Empathy: Strong ability to empathize with customers and understand their needs.
• Adaptability: Ability to work in a dynamic and fast-paced environment, adapting quickly to changes and challenges.
• Self-Motivation: A proactive and self-driven approach to meet goals and deadlines in a remote working setup.
• Multitasking: Comfortable with managing multiple tasks and customer inquiries simultaneously.

Benefits:

• Competitive Salary: Attractive salary package with opportunities for performance-based incentives.
• Work-Life Balance: Flexible remote working hours to fit your lifestyle.
• Health Insurance: Comprehensive health, dental, and vision insurance plans.
• Professional Development: Opportunities for career growth and professional training.
• Employee Discounts: Access to exclusive discounts on Progressive Technology products and services.
• Paid Time Off: Generous vacation and paid leave policies.

Why Join Progressive Technology:

• Innovative Culture: Be part of a forward-thinking company at the cutting edge of technology, committed to providing exceptional products and services.
• Supportive Team: Join a collaborative, supportive, and diverse team that values your input and development.
• Career Growth: We offer a clear path for career progression and growth within the company.
• Work-Life Flexibility: Enjoy the benefits of working remotely, with flexible hours and the ability to balance work and personal life.

How to Apply:

To apply for the Online Customer Service Representative position, please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for this role. Applications can be sent via email to us or submitted directly on our careers page.

Progressive Technology is an equal opportunity employer and welcomes applicants from all backgrounds.