Job Summary:Cigna, a global health services leader, is seeking a dedicated and compassionate Customer Service Representative to join our remote team. This position is perfect for individuals who are passionate about helping others and have strong communication skills. As a Customer Service Representative at Cigna, you will be responsible for delivering exceptional service to our members by addressing inquiries, resolving issues, and providing support for health-related services. This remote position offers flexibility and the opportunity to work in a dynamic, fast-paced environment.

Key Responsibilities:

• Provide exceptional customer service to Cigna members via phone, email, or online chat.
• Assist customers with inquiries related to their health plans, benefits, claims, and other services.
• Resolve customer issues by identifying problems, researching solutions, and offering clear and effective resolutions.
• Process claims, enrollments, and updates to health insurance policies accurately and efficiently.
• Maintain up-to-date knowledge of Cignas products, services, and healthcare regulations.
• Document interactions and update customer records using Cignas CRM system.
• Ensure that all calls and inquiries are handled with the highest level of professionalism, empathy, and efficiency.
• Follow up with customers to ensure issues are resolved to their satisfaction.

Required Skills and Qualifications:

• High school diploma or equivalent (associate degree or higher preferred).
• Previous experience in a customer service role, preferably in healthcare or insurance.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle difficult conversations with empathy and professionalism.
• Proficient with basic computer systems and software applications (Microsoft Office, CRM systems).
• Comfortable working in a fast-paced environment and adapting to changing priorities.
• Ability to work independently and be self-motivated in a remote work setting.

Experience:

• At least 1-2 years of experience in customer service, ideally in the healthcare or insurance industry.
• Experience working with health insurance plans, claims processing, or related services is highly desirable.
• Familiarity with medical terminology and understanding of healthcare benefits is a plus.

Working Hours:

• Full-time position with flexible scheduling options.
• Shifts available Monday to Friday, with some weekend hours required depending on business needs.
• Flexible remote working hours based on team and customer requirements.

Knowledge, Skills, and Abilities:

• In-depth understanding of Cignas services and healthcare policies.
• Strong interpersonal skills, with the ability to communicate effectively with a diverse range of customers.
• Excellent time management skills to handle multiple tasks effectively.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Ability to handle confidential information with discretion and in compliance with privacy regulations.
• Capability to work independently with minimal supervision, yet contribute to a team environment.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive healthcare benefits, including medical, dental, and vision coverage.
• Paid time off (PTO) and holidays.
• 401(k) with company match.
• Access to wellness programs and mental health support.
• Career development opportunities and ongoing training.
• Flexible remote work arrangements.
• Employee discounts on various products and services.

Why Join Cigna?At Cigna, we are committed to improving the health, well-being, and peace of mind of those we serve. We value diversity, inclusion, and work-life balance, and we provide our employees with a supportive environment where they can grow and thrive. Join a global leader in healthcare and insurance services, and be part of a team that makes a difference in peoples lives every day. If you are dedicated to providing excellent customer service and passionate about health and wellness, we would love to have you on board!

How to Apply:Interested candidates are invited to submit their resume and a cover letter via our online application portal. Please include details of your previous experience and why you are interested in working with Cigna. We look forward to reviewing your application and potentially welcoming you to our team!