Job Summary:
As a Customer Service Representative at Cigna, you will be the voice of the company, providing exceptional support to our customers. This is a remote position, offering flexibility while maintaining a high standard of customer care. You will play an integral role in helping customers navigate their healthcare services, address inquiries, and resolve issues, ensuring a positive experience every time.

Key Responsibilities:

• Handle incoming calls, emails, and online inquiries from customers, providing timely and accurate information about Cignas products and services.
• Assist customers with billing, account management, claims processing, and benefits questions.
• Identify and address customer issues, escalating complex concerns to the appropriate department when necessary.
• Maintain accurate records of all customer interactions in our CRM system.
• Work collaboratively with internal teams to ensure customer satisfaction and issue resolution.
• Stay up-to-date on Cignas policies, procedures, and product offerings to provide accurate support.
• Follow up on customer inquiries to ensure resolution and complete satisfaction.

Required Skills and Qualifications:

• High school diploma or equivalent (college degree preferred).
• Previous customer service experience (preferably in healthcare or insurance).
• Excellent communication skills, both written and verbal, with the ability to interact with diverse customer populations.
• Strong problem-solving and critical thinking abilities.
• Ability to handle sensitive customer information with confidentiality.
• Comfortable navigating computer systems, databases, and communication platforms.
• Ability to work independently and manage time effectively in a remote setting.

Experience:

• Minimum of 1 year of customer service experience required, with a preference for those with a background in healthcare or insurance.
• Experience with customer relationship management (CRM) systems or equivalent tools is a plus.
• Previous remote work experience is beneficial but not required.

Working Hours:

• This is a full-time remote position.
• Flexible work hours to accommodate customer needs across different time zones, including occasional evenings and weekends.
• The company offers a structured shift schedule to ensure work-life balance.

Knowledge, Skills, and Abilities:

• In-depth knowledge of healthcare insurance policies, benefits, and claims processes is an advantage.
• Exceptional listening skills and a customer-first mentality.
• Proficiency in Microsoft Office Suite and other business applications.
• Ability to adapt to changing environments and new technology.
• Strong attention to detail and organizational skills.
• Ability to stay calm and professional under pressure.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive healthcare coverage, including medical, dental, and vision insurance.
• Generous paid time off (PTO) and paid holidays.
• Retirement savings plans with company matching contributions.
• Access to employee wellness programs and resources.
• Professional development opportunities and career advancement programs.
• Flexible work arrangements and a supportive remote work culture.

Why Join Cigna?At Cigna, we are committed to improving the health and well-being of the people we serve. We offer a dynamic and inclusive work environment, where every employee has the opportunity to make a meaningful impact. As part of our team, you will have the chance to grow professionally while contributing to a leading global healthcare company. If you are passionate about customer service and healthcare, Cigna is the place to be.

How to Apply:Interested candidates can submit their application through the Cigna careers portal. Please include your resume, a cover letter highlighting your experience, and any relevant certifications or training. We look forward to reviewing your application and potentially welcoming you to our team!