Job Summary:

Cigna is seeking a dedicated and enthusiastic Customer Service Associate Representative to join our remote team. In this role, you will be the first point of contact for our customers, ensuring they receive excellent service and support. You will assist customers with inquiries, provide information on our products and services, and resolve any concerns with a high level of professionalism. This remote opportunity offers flexibility and the chance to be part of a global healthcare leader.

Key Responsibilities:

• Provide exceptional customer service by responding to inquiries via phone, email, and chat.
• Assist customers with claims, billing, enrollment, and product/service inquiries.
• Resolve customer issues by identifying solutions and ensuring complete satisfaction.
• Process and document customer interactions, ensuring accurate records in the companys systems.
• Collaborate with other teams to handle complex cases and escalate when necessary.
• Stay informed on Cigna products, policies, and procedures to offer knowledgeable assistance.
• Maintain a positive, empathetic, and professional attitude with all customers at all times.
• Meet and exceed established performance targets, including response time, resolution time, and customer satisfaction metrics.

Required Skills and Qualifications:

• High school diploma or equivalent; some college coursework or degree preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently with minimal supervision in a remote environment.
• Proficiency with computers and customer service software; familiarity with CRM systems is a plus.
• Ability to manage multiple tasks and prioritize effectively.
• Strong listening skills with a customer-focused attitude.
• Basic knowledge of healthcare insurance and benefits (preferred, but not required).

Experience:

• Previous experience in a customer service role is preferred.
• Experience in the healthcare industry or insurance is an advantage but not required.
• Prior experience handling customer inquiries through multiple communication channels (phone, email, chat) is a plus.
• Remote work experience is advantageous.

Working Hours:

• Full-time (40 hours per week) or part-time availability.
• Flexible scheduling options available within the companys operating hours.
• Shifts will vary, and some evening and weekend availability may be required.

Knowledge, Skills, and Abilities:

• Strong customer service orientation and ability to empathize with customers.
• Excellent time management and organizational skills.
• Ability to adapt to new technology, systems, and processes quickly.
• Comfortable working in a fast-paced and dynamic environment.
• Strong team collaboration skills and the ability to work autonomously.
• Positive attitude, professionalism, and a proactive approach to work.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) with company match.
• Generous paid time off (PTO) and holiday leave.
• Remote work flexibility with the option for some in-office days if desired.
• Career development programs and opportunities for advancement within the company.
• Wellness programs and employee assistance programs (EAP).
• Employee discounts on a range of products and services.

Why Join Cigna:

At Cigna, we are committed to helping individuals lead healthier lives, and we take pride in fostering a diverse and inclusive work environment. Joining Cigna as a Customer Service Associate Representative offers you the opportunity to make a difference while growing your career in the healthcare industry. With a supportive team, opportunities for career advancement, and flexible working conditions, Cigna offers a rewarding workplace for individuals passionate about customer service and healthcare.

How to Apply:

To apply for this position, please submit your resume and a cover letter outlining your qualifications and interest in the role. Applications can be submitted through our career portal on the Cigna website. Only shortlisted candidates will be contacted for an interview.