Job Summary:
Cigna, a global leader in healthcare services, is seeking a dedicated and professional Customer Service Representative to join our remote team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers by addressing their inquiries, resolving issues, and ensuring a seamless experience. This role offers the flexibility of remote work, empowering you to assist our customers while maintaining a healthy work-life balance.

Key Responsibilities:

• Respond to inbound customer calls, emails, and chat messages in a timely and professional manner.
• Resolve customer inquiries, complaints, and issues related to healthcare services, billing, claims, and policy information.
• Provide clear and accurate information to customers, ensuring they fully understand their options and the services available.
• Process customer requests for claims, billing inquiries, and coverage details, following company policies and procedures.
• Record and document customer interactions in the system for future reference.
• Collaborate with internal teams, including claims and billing departments, to resolve complex issues.
• Maintain a high level of customer satisfaction by delivering excellent service in every interaction.
• Stay updated on Cignas products, services, and healthcare regulations to provide accurate and relevant information to customers.
• Continuously meet or exceed performance metrics, including call resolution times and customer satisfaction ratings.

Required Skills and Qualifications:

• High school diploma or equivalent; Bachelors degree preferred.
• Previous experience in a customer service role, preferably in the healthcare or insurance industry.
• Strong communication skills, both written and verbal, with the ability to explain complex information in a clear and concise manner.
• Ability to work independently and manage time efficiently in a remote setting.
• Proficiency in using customer service software, CRM tools, and Microsoft Office applications.
• Empathy and patience when handling difficult or frustrated customers.
• Strong problem-solving skills and attention to detail.
• Ability to remain calm under pressure and handle high-stress situations effectively.

Experience:

• A minimum of 1-2 years of customer service experience, with a preference for experience in the healthcare or insurance sectors.
• Experience working remotely or in a virtual environment is a plus.

Working Hours:

• Full-time, remote position.
• Flexible working hours with shifts between 8:00 AM and 6:00 PM, Monday through Friday. Occasional weekends or overtime may be required based on business needs.

Knowledge, Skills, and Abilities:

• In-depth understanding of Cignas products and services, or the ability to quickly learn and retain this information.
• Exceptional active listening skills and the ability to address customer needs effectively.
• Detail-oriented, with the ability to accurately process transactions and data.
• Strong organizational skills to manage multiple customer inquiries simultaneously.
• Ability to work in a fast-paced environment and meet performance targets.

Benefits:

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off (PTO), including holidays and vacation.
• Access to Cignas wellness programs and employee assistance services.
• Ongoing training and career development opportunities.
• Flexible work schedule and remote work options.
• Discounts on Cigna products and services.

Why Join Cigna?Cigna is committed to helping our customers live healthier, more secure lives. As part of our dynamic team, you will contribute to this mission by providing outstanding service to individuals and families. We value work-life balance and offer a supportive, inclusive, and empowering work environment. Cigna fosters a culture of growth, innovation, and opportunity, where every employee can thrive.

How to Apply:If you are passionate about helping others and want to be part of a global healthcare leader, we encourage you to apply today! Please submit your resume and cover letter via the Cigna Careers website. Applications will be reviewed on a rolling basis, and qualified candidates will be contacted for an interview.

Join Cigna and help make a difference in the lives of millions!