Customer Service Agent – South Africa to International Cruise Lines

Job Description

Job Title: Customer Service Agent – South Africa to International Cruise Lines

Location: Onboard International Cruise Ships (Open to South African Applicants)

Job Type: Full-Time / Contract (6–8 months onboard)

Experience Level: Entry-Level to Experienced

Salary: USD $1,200 – $2,000/month + perks

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Job Overview

Are you passionate about helping people, solving problems, and delivering unforgettable guest experiences? Leading international cruise lines are now hiring Customer Service Agents, with open opportunities for South African nationals ready to work and grow in the global hospitality industry.

As a Customer Service Agent onboard, you’ll be the first point of contact for guests — handling inquiries, resolving issues, and ensuring guest satisfaction from embarkation to disembarkation.

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Key Responsibilities

• Greet and assist passengers at reception and guest services desks


• Respond to guest inquiries, requests, and complaints professionally


• Coordinate with onboard departments (housekeeping, F&B, security, etc.)


• Handle billing inquiries, onboard accounts, and guest transactions


• Provide information about ship services, excursions, and amenities


• Log and track guest issues, following up to ensure resolution


• Work in shifts, including nights and sea days, in a fast-paced environment


• Maintain detailed records and accurate communication logs

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Qualifications and Requirements

• South African citizenship with a valid passport


• Minimum Grade 12 (Matric); hospitality or tourism qualifications are a plus


• Previous experience in customer service, hospitality, or travel industry preferred


• Fluent in English (spoken and written); additional languages are a bonus


• Friendly, calm, and patient personality under pressure


• Excellent communication, problem-solving, and organizational skills


• Ability to work long hours and adapt to an international work culture


• Must pass seafarer’s medical exam, criminal background check, and visa process


• Willingness to live onboard for 6–8 months per contract

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Benefits

• Competitive, tax-free salary paid in USD


• Free accommodation, meals, uniforms, and laundry services onboard


• Travel to global destinations and experience different cultures


• Medical insurance and emergency care while on contract


• Training and certification opportunities provided


• Access to crew recreation areas and social activities


• Career growth opportunities within the cruise industry

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How to Apply

Submit your updated CV, passport copy, and a brief cover letter detailing your customer service experience and availability. Shortlisted candidates will be invited for interviews, medical screening, and cruise ship readiness training.

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Job Details