Job Summary

Disney is seeking a highly motivated and enthusiastic Customer Support Representative to join our remote team based in the United Kingdom. As a key member of our customer service department, you will be the face of Disney for customers, ensuring that they have an exceptional experience while interacting with our brand. You will provide timely, professional, and friendly support across a variety of channels, including phone, email, and live chat. This is an exciting opportunity to work for a global leader in entertainment and contribute to making magic happen for our customers from the comfort of your home.

Key Responsibilities

• Customer Support: Respond to customer inquiries via multiple channels (phone, email, chat) in a professional and timely manner, resolving issues effectively.
• Problem-Solving: Address customer concerns and complaints, finding solutions and ensuring customer satisfaction while maintaining brand integrity.
• Product Knowledge: Provide accurate information regarding Disney products, services, and promotions.
• Technical Assistance: Troubleshoot technical issues and guide customers through solutions related to Disney services or products.
• Record Keeping: Document customer interactions, ensuring all relevant information is accurately captured in the CRM system.
• Team Collaboration: Work with fellow customer service representatives and cross-functional teams to meet performance goals and ensure the best customer experience.
• Feedback and Reporting: Gather customer feedback and escalate unresolved issues to the appropriate departments when necessary.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a customer-focused approach.
• Ability to manage multiple inquiries simultaneously in a fast-paced environment.
• Empathy and patience when dealing with customer issues.
• Strong organizational skills and attention to detail.
• Basic computer skills, including proficiency with CRM software and Microsoft Office Suite.
• A positive and proactive attitude, with the ability to work independently and as part of a team.
• Ability to maintain a calm and professional demeanor under pressure.
• A high level of professionalism and the ability to adhere to company guidelines and policies.

Experience

• Previous customer service experience, preferably in a remote setting or within the entertainment industry, is an advantage but not essential.
• Familiarity with Disney products and services would be beneficial.
• Experience with digital communication tools, such as chat systems and email management platforms, is a plus.

Working Hours

• Full-time or part-time flexible hours, Monday through Sunday, with varying shifts.
• Must be available to work evenings, weekends, and public holidays as required.
• Remote work setup with the flexibility to manage your schedule within operational hours.

Knowledge, Skills, and Abilities

• Technical Proficiency: Basic knowledge of CRM software and proficiency in using online tools to communicate with customers.
• Customer-Focused: Demonstrate empathy, active listening, and problem-solving skills to support and engage customers effectively.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment, managing competing priorities while maintaining a high standard of service.
• Attention to Detail: Ensuring customer data and interactions are accurately logged and followed up on as necessary.

Benefits

• Competitive salary with performance-based incentives.
• Flexible working hours and the opportunity to work remotely.
• Employee discount programs for Disney products and services.
• Paid time off (vacation and sick days).
• Health and wellness benefits, including medical, dental, and vision coverage (depending on employment status).
• Professional development opportunities and career progression within Disney.
• Access to Disneys global community and networking events.

Why Join Disney?

Joining Disney means becoming part of an iconic brand known for creativity, innovation, and excellence. You will be supporting one of the worlds most beloved entertainment companies, contributing to an exceptional customer experience while working in an inclusive, supportive, and dynamic environment. Disney offers flexible remote work opportunities, giving you the chance to balance your career with your personal life while being part of something magical.

How to Apply

To apply, please visit the Disney Careers page and submit your resume along with a cover letter detailing your interest in the position. Make sure to highlight any relevant customer service experience and explain why you would be an excellent fit for the Customer Support Representative role at Disney.

Join Disneys remote team today and help create the magic for millions of customers around the world!