Job Summary:
Amazon is looking for a motivated and customer-centric individual to join our team as a Customer Advisor within Amazon Business, focusing on the commercial sector. In this role, you will be responsible for delivering exceptional service to business customers, identifying opportunities to improve their experience, and assisting in the growth of Amazons commercial offerings. The ideal candidate will be an effective communicator with a strong problem-solving ability, a deep understanding of the commercial market, and a passion for delivering customer solutions. This position offers the opportunity to be part of Amazons rapidly growing B2B business, collaborating with both internal teams and external clients to drive business success.

Key Responsibilities:

• Provide high-quality customer support to business clients within the commercial sector by addressing their inquiries, resolving issues, and guiding them through the purchasing process.
• Build and maintain strong relationships with Amazon Business customers, identifying opportunities to enhance their experience and provide value-added services.
• Assist customers with complex product inquiries, helping them find tailored solutions that meet their business needs.
• Collaborate with cross-functional teams including sales, marketing, and product management to drive successful customer outcomes.
• Track customer feedback, escalate issues as necessary, and contribute to the continuous improvement of customer service strategies.
• Identify and resolve recurring customer issues to improve operational efficiency and customer satisfaction.
• Provide timely and accurate information to customers regarding order status, product availability, pricing, and delivery schedules.
• Analyze customer data and trends to proactively anticipate customer needs and recommend solutions that maximize their business potential.
• Maintain a deep understanding of Amazon Business offerings, including product categories, services, and pricing models, and be able to effectively communicate this knowledge to clients.

Required Skills and Qualifications:

• Bachelors degree in Business, Marketing, or a related field, or equivalent professional experience.
• Proven experience (2+ years) in customer service, account management, or a related role, preferably within the commercial or B2B sector.
• Strong verbal and written communication skills with the ability to clearly convey information and resolve complex issues.
• Exceptional interpersonal skills with the ability to build strong relationships with business clients.
• Proficiency with CRM systems (Salesforce, Zendesk, etc.) and Microsoft Office Suite (Excel, Word, PowerPoint).
• Demonstrated ability to handle multiple tasks simultaneously, prioritize effectively, and manage time efficiently.
• Ability to work collaboratively with cross-functional teams to deliver superior customer service.

Experience:

• At least 2 years of experience in a customer-facing role, ideally in a B2B environment or commercial sector.
• Experience working with business clients in a sales support, account management, or customer service capacity.
• Strong understanding of the commercial market and business-to-business sales processes is a plus.

Working Hours:

• Full-time position with standard business hours. Flexibility may be required to accommodate customers in different time zones or urgent business needs.

Knowledge, Skills, and Abilities:

• Strong problem-solving skills and the ability to think critically to provide effective solutions.
• Excellent customer service mindset with a focus on building lasting relationships and customer retention.
• Ability to work independently while being an active team player within a collaborative environment.
• High attention to detail and strong organizational skills.
• A proactive approach to identifying customer needs and creating tailored solutions.
• Technical aptitude and the ability to quickly learn new tools and software.
• Familiarity with business procurement processes, contract negotiation, and vendor management is a plus.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance packages.
• Retirement savings plan with company matching.
• Paid time off (PTO) and holiday leave.
• Professional development opportunities and career growth within Amazon.
• Employee discounts on Amazon products and services.
• Work in an inclusive and innovative environment that encourages creativity and problem-solving.

Why Join Amazon:
At Amazon, we are committed to being Earths most customer-centric company, and we believe that our employees are key to achieving this vision. As a Customer Advisor within Amazon Business, you will have the opportunity to play a pivotal role in driving the success of our B2B operations, working with a diverse range of customers in the commercial sector. You will be part of a dynamic, forward-thinking team that values innovation, efficiency, and customer satisfaction. Amazon offers a unique environment where you can grow both professionally and personally, making a tangible impact on the business and the world.

How to Apply:
To apply for the Customer Advisor position at Amazon Business, please submit your updated resume along with a cover letter detailing your experience in customer service and your interest in this role. In your cover letter, be sure to highlight how your skills and qualifications align with the responsibilities outlined in the job description. We look forward to receiving your application and exploring the possibility of you joining the Amazon team!