Job Summary

Disney is looking for passionate and motivated individuals to join our team in a remote, entry-level position. This role offers the opportunity to work from the comfort of your home while contributing to the magic of Disney. As a member of the Disney team, you will be part of a world-renowned company with a rich history of creativity, innovation, and inclusion. Whether you are looking to start your career in a global entertainment leader or explore new professional horizons, this position is a fantastic opportunity for individuals eager to grow and learn in a dynamic and supportive environment.

Key Responsibilities

• Provide excellent customer service and support to Disneys valued clients and partners through various communication channels, including phone, email, and chat.
• Assist with inquiries, troubleshoot issues, and deliver timely resolutions while maintaining the Disney standard of excellence.
• Collaborate with cross-functional teams to ensure customer satisfaction and resolve complex issues.
• Participate in ongoing training and development sessions to enhance your skills and knowledge of Disney products and services.
• Maintain accurate records of interactions, transactions, and feedback in the designated CRM system.
• Support promotional campaigns and events by providing information and updates to customers.
• Adhere to company policies and procedures, ensuring that all work meets quality and performance standards.
• Contribute to the creation of a positive, inclusive, and team-oriented work culture.

Required Skills and Qualifications

• Strong verbal and written communication skills.
• Basic computer skills and proficiency with email, internet browsers, and online communication tools.
• A positive, proactive attitude with a willingness to learn.
• Ability to work independently and manage time effectively in a remote environment.
• Strong problem-solving skills and attention to detail.
• Ability to thrive in a fast-paced, customer-focused environment.
• Passion for Disney products, entertainment, and creating memorable experiences for customers.

Experience

• No previous professional experience is required.
• Customer service or retail experience is a plus but not mandatory.
• Training will be provided to ensure your success in the role.

Working Hours

• Flexible hours, with full-time and part-time opportunities available.
• Shifts may include evenings, weekends, and holidays depending on business needs.
• Remote work – work from home.

Knowledge, Skills, and Abilities

• Customer Service Excellence: Ability to communicate effectively with diverse customer needs and provide exceptional service.
• Adaptability: Open to learning new systems and tools, and adaptable to a variety of customer queries and concerns.
• Technical Skills: Comfort with digital tools and online platforms, with an ability to learn new technologies quickly.
• Team Collaboration: Ability to collaborate effectively with remote teams and support a shared vision of excellence.
• Time Management: Ability to prioritize tasks and manage your workload efficiently.

Benefits

• Competitive compensation package.
• Health, dental, and vision insurance options (where applicable).
• Paid time off (PTO) and paid holidays.
• 401(k) retirement savings plan with company matching.
• Access to Disney discounts and exclusive offers.
• Career development programs, training, and internal advancement opportunities.
• Work-life balance with flexible hours and the option for remote work.
• Wellness programs and resources to support your overall well-being.

Why Join Disney?

At Disney, we believe in creating magical experiences, not just for our customers, but for our employees as well. As part of the Disney family, you will have the opportunity to be part of an iconic brand that has been a leader in entertainment for generations. Our team members enjoy a collaborative and inclusive environment where creativity is celebrated, and personal growth is encouraged. We are committed to fostering a workplace that promotes diversity, equity, and inclusion, and we empower our employees to bring their whole selves to work.

Whether you are starting your career or looking for a fresh opportunity, Disney is a place where you can develop your skills, grow professionally, and be part of something extraordinary.

How to Apply

To apply for this remote entry-level position at Disney, please submit your resume and a brief cover letter outlining your interest in the role. Highlight any relevant skills or experiences (even if informal or from school/work) that you believe would make you a great fit for this role. Applications can be submitted through our careers portal at Disney Careers Portal.