Job Summary:

American Express (Amex) is seeking a highly motivated and dynamic Virtual Assistant to join our team on a part-time, remote basis. As a Virtual Assistant, you will play a pivotal role in providing administrative support to various teams, ensuring smooth operations, and maintaining a high level of customer satisfaction. The ideal candidate will be a proactive problem solver with strong communication skills, capable of managing a variety of tasks in a fast-paced, ever-changing environment. This is an excellent opportunity for individuals seeking flexible work hours while being part of a globally recognized financial services leader.

Key Responsibilities:

• Administrative Support: Provide general administrative support to various departments including scheduling meetings, organizing travel, managing emails, and handling correspondence.
• Customer Service: Assist with customer inquiries and provide support in resolving issues related to account management, billing, or general inquiries.
• Document Management: Organize and maintain digital files, documents, and records; ensure they are accurate, accessible, and up-to-date.
• Data Entry and Reporting: Assist with compiling reports, updating databases, and entering data into relevant systems in a timely and accurate manner.
• Task Prioritization: Effectively prioritize and manage daily tasks and requests from different teams, ensuring deadlines are met.
• Collaboration: Work closely with team members across departments, ensuring smooth communication and workflow.
• Process Improvement: Identify areas for process improvement and work on initiatives to enhance efficiency and customer experience.

Required Skills and Qualifications:

• Excellent Communication: Strong verbal and written communication skills in English. Ability to communicate clearly, professionally, and empathetically with team members and clients.
• Organizational Skills: Ability to handle multiple tasks and prioritize effectively, with a keen eye for detail.
• Time Management: Self-motivated and able to work independently with minimal supervision. Capable of managing time effectively to meet deadlines.
• Technology Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and comfortable working with cloud-based collaboration tools (e.g., Google Workspace, Zoom, etc.).
• Problem-Solving Skills: Ability to identify issues and take proactive steps to resolve them efficiently.
• Confidentiality: Must maintain the confidentiality and privacy of sensitive information.

Experience:

• Previous experience in an administrative support role, customer service, or virtual assistant position is preferred but not required.
• Experience with scheduling tools, CRM software, and other digital platforms is a plus.
• Experience in the financial services or corporate sector is advantageous, though not mandatory.

Working Hours:

• Part-time position (20-25 hours per week).
• Flexible working hours, with the ability to create a schedule that works around your personal commitments.
• Some weekend or evening shifts may be required based on business needs.

Knowledge, Skills, and Abilities:

• Adaptability: Ability to adjust to changing work demands and environments quickly and effectively.
• Tech-Savvy: Comfortable with technology and able to learn new software tools quickly.
• Team-Oriented: Strong team player who can collaborate with colleagues in various departments while also being able to work independently.
• Attention to Detail: High level of accuracy and attention to detail in all tasks, ensuring a high standard of work quality.
• Customer-Focused: Passion for providing exceptional service to internal and external stakeholders.

Benefits:

• Work from Home Flexibility: Enjoy the convenience of working from home while maintaining a healthy work-life balance.
• Competitive Compensation: Competitive hourly wage based on experience and skills.
• Training & Development: Access to ongoing training and development programs to help you grow your skills and advance your career.
• Career Growth: Opportunities to transition into full-time roles or other positions within the company.
• Health and Wellness Programs: Eligibility for company-sponsored health, dental, and vision benefits (for eligible employees).
• Employee Discounts: Access to a range of employee discounts on Amex products and services.
• Inclusive Culture: Be part of a diverse and inclusive workplace that values your contribution and encourages professional growth.

Why Join American Express?

At American Express, we strive to create a dynamic, inclusive, and rewarding environment for our employees. As a global leader in financial services, we provide opportunities for personal growth, career advancement, and a supportive work culture. Working as a Virtual Assistant for Amex means becoming a part of a forward-thinking company that values innovation, customer satisfaction, and employee well-being. Join us and help shape the future of customer experience while enjoying the flexibility of remote work.

How to Apply:

To apply for the Amex Virtual Assistant position, please submit your updated resume and a cover letter that highlights your relevant experience, skills, and interest in the role. In your cover letter, please explain why you are passionate about working with American Express and how you would contribute to the success of our team.

Submit your application through our careers page or email your application to us.

We look forward to hearing from you and potentially welcoming you to the American Express family!